Supervisor - Wallboard Gesamt

#{todaysGroupDataBean_Calculated_TodayAvailabilityPercent eq 0 ? '-' : todaysGroupDataBean_Calculated_TodayAvailabilityPercent}

#{todaysGroupDataBean_Calculated_TodayServiceLevelPercent eq 0 ? '-' : todaysGroupDataBean_Calculated_TodayServiceLevelPercent}

#{realtimeGroupDataBean_AvailabilityPercent gt 0 ? realtimeGroupDataBean_AvailabilityPercent :'-'}

#{realtimeGroupDataBean_InServicePercent gt 0 ? realtimeGroupDataBean_InServicePercent : '-'}

#{realtimeGroupDataBean_sumOfColumn_InQueueCalls + realtimeGroupDataBean_sumOfColumn_PreQueueCalls}

#{todaysGroupDataBean_maxOfColumn_TodayWaitingTimeMax}

#{supervisorRealtimeGroupDataTotals.data['AgentsLoggedIn']}

#{supervisorRealtimeGroupDataTotals.data['AgentsFree']}

#{supervisorRealtimeGroupDataTotals.data['AgentsBusy']}

#{supervisorRealtimeGroupDataTotals.data['AgentsPostCall']}

#{supervisorRealtimeGroupDataTotals.data['AgentsPause']}

Berechnung:

IFNULL( SUM( CASE
 WHEN TransactionCodeMandatoryStatisticsPartAID IS NOT NULL THEN 1
 ELSE 0
 END
 ), 0 ) AS AgentsOther,

Anzeige:

#{supervisorRealtimeGroupDataTotals.data['AgentsOther']}

#{supervisorRealtimeGroupDataTotals.data['AgentsLongCalls']}

Berechnung:

IFNULL( SUM( CASE
 WHEN dtEnquiryStart IS NOT NULL AND dtEnquiryEnd IS NOT NULL THEN 1
 ELSE 0
 END
 ), 0 ) AS TodayEnquiryCalls

Anzeige:

#{todaysGroupDataBean_sumOfColumn_TodayEnquiryCalls}

#{todaysGroupDataBean_Calculated_TodayIncomingControl}

#{todaysGroupDataBean_sumOfColumn_TodayGroupCalls}

#{todaysGroupDataBean_sumOfColumn_TodayAgentCalls}

#{todaysGroupDataBean_sumOfColumn_TodaySuccessfulAgentCallsUpSkill}

#{todaysGroupDataBean_sumOfColumn_TodaySuccessfulAgentCallsSameSkill}

#{todaysGroupDataBean_sumOfColumn_TodaySuccessfulAgentCallsDownSkill}

#{realtimeGroupDataBean_sumOfColumn_AgentCallsUpSkill}

#{realtimeGroupDataBean_sumOfColumn_AgentCallsSameSkill}

#{realtimeGroupDataBean_sumOfColumn_AgentCallsDownSkill}

#{todaysGroupDataBean_sumOfColumn_TodayInServiceLevelCalls}