THIS FEATURE HAS BEEN REMOVED FROM RELEASE 3.34 ONWARDS.

Above release 3.34, please use the new feature Supervisor - Thresholds for Table Columns and Wallboard Tiles.


It is possible to color different tiles according to the values they contain.

The settings themselves are stored in the portal for the current user under User Data ... User Master Data ... Tab page Settings. If a setting is not available, create it with the "Add" function.

General settings

There are generally 3 settings:

  • Wallboard.(tile name).threshold.ok
  • Wallboard.(tile name).threshold.warn
  • Wallboard.(tile name).threshold.error

As well as a test-direction by checking the threshold values:

  • OK, warn, error (forwards)
  • error, warn, OK (backwards)

The check direction is defined per tile (see table below), the threshold values can be defined by yourself per setting.

The tile is then colored as follows

  • Forwards
    • If the value >= entered ok threshold value, the tile is colored green
    • If the value >= entered warn threshold value, the tile is colored yellow
    • If the value >= entered error threshold value, the tile is colored red
    • If no setting is applicable, the tile is colored gray
  • Backwards
    • If the value >= entered error threshold value, the tile is colored red
    • If the value >= entered warn threshold value, the tile is colored yellow
    • If the value >= entered ok threshold value, the tile is colored green
    • If no setting is applicable, the tile is colored gray

If the value -1 is specified for a setting, this setting is not applied.

If no user-specific setting is specified, the default value applies.

Example:

  • If yellow coloring is not desired, set the setting Wallboard(Tile name).threshold.warn to -1

To make the tile gray when there are no calls on the system, you should set the last check value to 0.1 instead of 0.

Overview of Tiles

The following table shows possible settings.

AreaTileImageTest-directionSetting

Default value

EffectComment
All Groups










Current Availability %



Backwards

Wallboard.All.AvailabilityPercent.threshold.ok90Green
Wallboard.All.AvailabilityPercent.threshold.warn-1Yellow
Wallboard.All.AvailabilityPercent.threshold.error0.1RedCauses this tile to be colored gray when there are no calls in the system.
Current In Service Calls %



Backwards

Wallboard.All.InServicePercent.threshold.ok80Green
Wallboard.All.InServicePercent.threshold.warn-1Yellow
Wallboard.All.InServicePercent.threshold.error0.1RedCauses this tile to be colored gray when there are no calls in the system.
Availability %



Backwards

Wallboard.All.TotalAvailabilityPercent.threshold.ok90Green
Wallboard.All.TotalAvailabilityPercent.threshold.warn-1Yellow
Wallboard.All.TotalAvailabilityPercent.threshold.error0.1RedCauses this tile to be colored gray when there are no calls in the system.
Service Level %



Backwards

Wallboard.All.TotalInServicePercent.threshold.ok80Green
Wallboard.All.TotalInServicePercent.threshold.warn-1Yellow
Wallboard.All.TotalInServicePercent.threshold.error0.1RedCauses this tile to be colored gray when there are no calls in the system.
Einzelne Gruppe










Current Availability %



Backwards

Wallboard.Realtime.AvailabilityPercent.threshold.ok75Green
Wallboard.Realtime.AvailabilityPercent.threshold.warn50Yellow
Wallboard.Realtime.AvailabilityPercent.threshold.error0RedThis tile is generally gray if there are no calls in the system, or if the service level calculation is based on calls that are in the queue, then as long as no call is in the queue.
Current In Service Calls %



Backwards

Wallboard.Realtime.InServicePercent.threshold.ok75Green
Wallboard.Realtime.InServicePercent.threshold.warn50Yellow
Wallboard.Realtime.InServicePercent.threshold.error0RedThis tile is generally gray if there are no calls in the system, or if the service level calculation is based on calls that are in the queue, then as long as no call is in the queue.
Availability %



Backwards

Wallboard.Statistics.AvailabilityPercent.threshold.ok90Green
Wallboard.Statistics.AvailabilityPercent.threshold.warn-1Yellow
Wallboard.Statistics.AvailabilityPercent.threshold.error0RedThis tile is generally gray if there are no calls in the system, or if the service level calculation is based on calls that are in the queue, then as long as no call is in the queue.
Service Level %



Backwards

Wallboard.Statistics.ServiceLevel.threshold.ok75Green
Wallboard.Statistics.ServiceLevel.threshold.warn50Yellow
Wallboard.Statistics.ServiceLevel.threshold.error0RedThis tile is generally gray if there are no calls in the system, or if the service level calculation is based on calls that are in the queue, then as long as no call is in the queue.


Akt. Servicelevel %

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