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AcdB - AcdGetCallbackVoiceMailBooked_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
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bOutbound = 0 AcdGroupActionTypesID in (8, 10, 11, 12) bCallbackVoiceMailBooked in (0, 1) | All inbound calls which entered an ACD group within a particular time slice, which left the ACD group via an ACD group action of type 8 (Request Callback), 10 (Request Callback 2), 11 (Request Callback or Voice-Mail) or 12 (Request Callback 3) - whether the callback or voice mail was booked or not. See also Value Reference - AcdGroupActionTypes . |
