Introduction
The Dialler Real-Time View is used by supervisors and administrators to obtain an overview of the progress in the outbound campaigns, which they supervise. With real-time total values as well as individual values for each campaign, it provides a strong contrast to the reporting by providing real-time data to the controlling members.
See also Dialler User/Configuration Guide
Navigation
> ACD > Supervisor > Dialler
Column Configuration
The order of the columns can be changed individually by using 
and 
. Columns can also be removed from the view by selecting and moving them to the "Available" tab.
The configuration is accessed by pressing 
. The following page will open:
Column Descriptions
| Name | Description |
|---|---|
| Campaign | Name of the sub-campaign. |
| Master Campaign(s) | Name of the master campaign See also Campaigns |
| Group Names (s) | Name of the ACD group which is associated with the master campaign. |
| Group Number(s) | The number of the ACD group which is associated with the master campaign. |
| Contacts Total | Contacts configured in all visible sub-campaigns. |
| Calls Total Today | CallAbortedToday + CallBusyToday + CallNoAnswerToday + CallBusyToday + CallInvalidToday + CallErrorToday + CallReachedToday |
| Contac Result Total Today | ContactResultDoneToday + ContactResultAbortedToday + ContactResultAppointmentToday + ContactResultDelayToday |
| Contacts Not Done | Number of contacts where no result code with status 'Done' has been set. |
| Contacts in Progress | Either the number of ongoing calls in the visible outbound campaigns, or the number of locked contacts at any given moment |
| Contacts Done | Contacts successfully reached, it means with the result code 'Done' or 'Abort' since the beginning of the campaign. These contacts will no longer be called by the dialler. |
| Calls Aborted Total | Calls with the result code 'abort' since the beginning of the campaign because the contact numbers were incorrect or an error occurred. |
| Calls Aborted Today | Calls with the result code 'abort' today. |
| Calls Aborted Today % | Calls with the result code 'abort' today divided by all calls made in that campaign today. diallerCampaignsData_sumOfColumn_CallAbortedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
| Calls Busy Total | Calls that could not be reached since the beginning of the campaign because the contact line was busy. |
| Calls Busy Today | Calls with the result code 'busy' today because the contact line was busy. |
| Calls Busy Today % | Calls with the result code 'busy' today because the contact line was busy divided by all calls made in that campaign today. diallerCampaignsData_sumOfColumn_CallNoAnswerToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
| Calls No Answer Total | Number of calls that were not answered by the called party since the beginning of the campaign. |
Calls No Answer Today | Number of calls that were not answered by the called party today. |
| Calls No Answer Today % | Number of calls that were not answered today divided by all calls made in that campaign in that day. |
| Calls Invalid Total | Number of calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign. |
| Calls Invalid Today | Number of calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated in a day. |
| Calls Invalid Today % | Number of calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated in a day. diallerCampaignsData_sumOfColumn_CallInvalidToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
| Calls Error Total | Number of calls that ended with an error code since the beginning of the campaign. |
| Calls Error Today | Number of calls that ended with an error code today. |
| Calls Error Today % | Number of calls that ended with an error code today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_CallErrorToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
| Calls Reached Total | Number of calls that have successfully reached the called party since the beginning of the campaign. |
| Calls Reached Today | Number of calls that have successfully reached the called party today. |
| Calls Reached Today % | Number of calls that have successfully reached the called party today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_CallReachedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
| Result Done Total | Number of result codes set since the beginning of the campaign where the result code type was 'Done'. |
| Result Done Today | Number of today's result codes set where the result code type was 'Done'. |
| Result Done Today % | Number of result codes in a day where the contacts were successfully reached divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultDoneToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
| Result Abort Total | Number of result codes set to 'abort' since the beginning of the campaign. |
| Result Abort Today | Number of result codes set to 'abort' today |
| Result Abort Today % | Number of result codes set to 'abort' today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultAbortedToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
| Result Delay Total | Number of result codes since the beginning of the campaign where a result code of the type 'Delay' has been set. |
| Result Delay Today | Number of result codes of type 'Delay' set today. |
| Result Delay Today % | Number of result codes of type 'Delay' set today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultDelayToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
| Result Appointment Total | Number of result codes since the beginning of the campaign where a result code of the type 'Appointment' has been set. |
| Result Appointment Today | Number of result codes in a day where a result code of the type 'Appointment' has been set. |
| Result Appointment Today % | Number of result codes of type 'Appointment' set today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultAppointmentToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |