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Widget integration embed the jtel MiniClient into SAP solution as a widget, which provides a unified call handling experience.

The SAP administrator would have to maintain widget configuration for Live Activity.

Procedure

  • Go to Administrator Service and Social Communication Channels Live Activity Configuration.


  • In the Live Activity Configuration screen, in the <Provider> field dropdown select External Provider. Choose Other under <CTI Vendor> field. Enter jtel in the <Provider ID> field and
    enter the MiniClient login URL (https://jtel-server/CarrierPortal/mclogin/reseller-uid/client-uid) in <Provider URL> field.
  • It is recommended to put 600 as Height (px) and 400 as Width (px).


  • Make sure to select the Display Provider Control flag.
  • Choose Save and Close when finished.

The login page should be displayed as follows (only user and password).

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