Widget integration embed the jtel MiniClient into SAP solution as a widget, which provides a unified call handling experience.
The SAP administrator would have to maintain widget configuration for Live Activity.
Procedure
- Go to Administrator Service and Social Communication Channels Live Activity Configuration.
- In the Live Activity Configuration screen, in the <Provider> field dropdown select External Provider. Choose Other under <CTI Vendor> field. Enter jtel in the <Provider ID> field and
enter the MiniClient login URL (https://jtel-server/CarrierPortal/mclogin/reseller-uid/client-uid) in <Provider URL> field. - It is recommended to put 600 as Height (px) and 400 as Width (px).
- Make sure to select the Display Provider Control flag.
- Choose Save and Close when finished.
The login page should be displayed as follows (only user and password).