Save addit. Info and Userdata

Saves additional information about a call for further use.

This object has the following parameters:

NOTE: Do not use commas in the parameters, as the expansion of variables may then not work correctly.

Parameter	Meaning
Additional Info	This field is shown in agent home. It can be referenced in the IVR / ACD using the variable $AddInfo.
User Data	This field is shown in agent home, and can be modified by agents. It can be referenced in the IVR / ACD using the variable $UserData Furthermore, it is written (as is or modified by agent) to the statistics data (StatisicsPartA and TransactionCodes) and can be used for correlation of statistical data from jtel to the backend system (for example, using a customer number).
User Data 2	This field can be referenced in the IVR / ACD using the variable $UserData2
User Data 3	This field can be referenced in the IVR / ACD using the variable $UserData3
CRM URL	This defines the CRM URL for display in agent home. Note: the option "Overwrite CRM-Url with CRM-Url from IVR" must be set in the ACD group to enable this, otherwise the CRM-URL setting in the ACD group is used.

Output

Ouput	User ...
Continue	Always

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