Introduction
See also Dialler User/Configuration Guide
Navigation
> ACD > Supervisor > Dialler
Columns Description
| Name | Description | Criteria Used |
|---|---|---|
| Campaign | Name of the organisation campaign. It is organized in master and sub campaigns. See also Campaigns | |
| Master Campaign(s) | Name of the campaign used to organise dialler agents by work topic. Not to be confused with sub campaigns that are used to organise dialler contacts to be called. See also Campaigns | |
| Group Names (s) | Name of the ACD group which is associated with the master campaign. | |
| Group Number(s) | Service number of the ACD group which is associated with the master campaign. | |
| Contacts Total | Number of contacts to be called during this organization campaign. | |
| Contacts Not Done | Number of contacts not yet called. | |
| Contacts in Progress | Number of contacts being called. | |
| Contacts Done | Number of contacts successfully reached since the beginning of the campaign. These contacts will no longer be called by the dialler. | |
| Calls Aborted Total | Number of calls that could not be reached since the beginning of the campaign because the contact numbers were incorrect. | |
| Calls Aborted Today | Number of calls that could not be reached today. | |
| Calls Aborted Today % (WIP) | Number of calls that could not be reached today. | |
| Calls Busy Total | Number of calls that could not be reached since the beginning of the campaign because the contact line was busy. | |
| Calls Busy Today | Number of calls that could not be reached today because the contact line was busy. | |
| Calls Busy Today % (WIP) | Number of calls that could not be reached today because the contact line was busy. | |
| Calls No Answer Total | Number of calls that were not answered since the beginning of the campaign. | |
Calls No Answer Today | Number of calls that were not answered today. | |
| Calls No Answer Today % (WIP) | Number of calls that were not answered today. | |
| Calls Invalid Total | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign. | |
| Calls Invalid Today | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since today. | |
| Calls Invalid Today % (WIP) | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since today. | |
| Calls Error Total | Number of calls endet with an error code since the beginning of the campaign. | |
| Calls Error Today | Number of calls endet with an error code today. | |
| Calls Error Today % (WIP) | Number of calls endet with an error code today. | |
| Calls Reached Total | Number of calls that have successfully reached the dialler contacts since the beginning of the campaign. | |
| Calls Reached Today | Number of calls that have successfully reached the dialler contacts today. | |
| Calls Reached Today % (WIP) | Number of calls that have successfully reached the dialler contacts today. | |
| Result Done Total | Number of result codes since the beginning of the campaign where the contacts were successfully reached. | |
| Result Done Today | Number of result codes since today where the contacts were successfully reached. | |
| Result Done Today % (WIP) | Number of result codes since today where the contacts were successfully reached. | |
| Result Abort Total | Number of result codes since the beginning of the campaign where the contacts could not be reached because the contact numbers were incorrect. | |
| Result Abort Today | Number of result codes since today where the contacts could not be reached because the contact numbers were incorrect. | |
| Result Abort Today % (WIP) | Number of result codes since today where the contacts could not be reached because the contact numbers were incorrect. | |
| Result Delay Total | Number of result codes since the beginning of the campaign where the call deadline has been extended by a certain amount of time. | |
| Result Delay Today | Number of result codes since today where the call deadline has been extended by a certain amount of time today. | |
| Result Delay Today % (WIP) | Number of result codes since today where the call deadline has been extended by a certain amount of time today. | |
| Result Appointment Total | Number of result codes since the beginning of the campaign where the call deadline has been postponed to a later date. | |
| Result Appointment Today | Number of result codes since today where the call deadline has been postponed to a later date. | |
| Result Appointment Today % (WIP) | Number of result codes since today where the call deadline has been postponed to a later date. |