Introduction
See also Dialler User/Configuration Guide
Navigation
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Columns Description
| Name | Description |
|---|---|
| Campaign | Name of the organisation campaign. It is organized in master and sub campaigns. See also Campaigns |
| Master Campaign(s) | Name of the campaign used to organise dialler agents by work topic. Not to be confused with sub campaigns that are used to organise dialler contacts to be called. See also Campaigns |
| Group Names (s) | Name of the ACD group which is associated with the master campaign. |
| Group Number(s) | Service number of the ACD group which is associated with the master campaign. |
| Contacts Total | Number of contacts to be called during this organization campaign. |
| Contacts Not Done | Number of contacts not yet called. |
| Contacts in Progress | Number of contacts being called. |
| Contacts Done | Number of contacts successfully reached since the beginning of the campaign. |
| Calls Aborted Total | Number of calls that could not be reached since the beginning of the campaign. |
| Calls Aborted Today | Number of calls that could not be reached today. |
| Calls Aborted Today % (WIP) | Number of calls that could not be reached today. |
| Calls Busy Total | Number of calls that could not be reached since the beginning of the campaign because the contact line was busy. |
| Calls Busy Today | Number of calls that could not be reached today because the contact line was busy. |
| Calls Busy Today % (WIP) | Number of calls that could not be reached today because the contact line was busy. |
| Calls No Answer Total | Number of calls that were not answered since the beginning of the campaign. |
Calls No Answer Today | Number of calls that were not answered today. |
| Calls No Answer Today % (WIP) | Number of calls that were not answered today. |
| Calls Invalid Total | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign. |
| Calls Invalid Today | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since today. |
| Calls Invalid Today % (WIP) | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since today. |
| Calls Error Total | Number of calls endet with an error code since the beginning of the campaign. |
| Calls Error Today | Number of calls endet with an error code today. |
| Calls Error Today % (WIP) | Number of calls endet with an error code today. |
| Calls Reached Total | Number of calls that have successfully reached the dialler contacts since the beginning of the campaign. |
| Calls Reached Today | Number of calls that have successfully reached the dialler contacts today. |
| Calls Reached Today % (WIP) | Number of calls that have successfully reached the dialler contacts today. |
| Result Done Total | Number of result codes where the goal of the call was reached since the beginning of the campaign. |
| Result Done Today | Number of result codes where the goal of the call was reached today. |
| Result Done Today % (WIP) | Number of result codes where the goal of the call was reached today. |
| Result Abort Total | Number of result codes where the goal of the call could not be reached since the beginning of the campaign. |
| Result Abort Today | Number of result codes where the goal of the call could not be reached today. |
| Result Abort Today % (WIP) | Number of result codes where the goal of the call could not be reached today. |
| Result Delay Total | Number of result codes where the call deadline has been extended by a certain amount of time since the beginning of the campaign. |
| Result Delay Today | Number of result codes where the call deadline has been extended by a certain amount of time today. |
| Result Delay Today % (WIP) | Number of result codes where the call deadline has been extended by a certain amount of time today. |
| Result Appointment Total | Number of result codes where the call deadline has been postponed to a later date since the beginning of the campaign. |
| Result Appointment Today | Number of result codes where the call deadline has been postponed to a later date today. |
| Result Appointment Today % (WIP) | Number of result codes where the call deadline has been postponed to a later date today. |