Introduction
See also Dialler User/Configuration Guide
Navigation
> ACD > Supervisor > Dialler
Columns Description
| Name | Description |
|---|---|
| Campaign | Name of the organisation campaign. It is organized in master and sub campaigns. See also Campaigns |
| Master Campaign(s) | Name of the campaign used to organise dialler agents by work topic. Not to be confused with sub campaigns that are used to organise dialler contacts to be called. See also Campaigns |
| Group Names (s) | Name of the ACD group which is associated with the master campaign. |
| Group Number(s) | Service number of the ACD group which is associated with the master campaign. |
| Contacts Total | Number of contacts to be called during this organization campaign. |
| Contacts Not Done | Number of contacts not yet called. |
| Contacts in Progress | Number of contacts being called. |
| Contacts Done | Number of contacts successfully reached since the beginning of the campaign. |
| Calls Aborted Total | Number of calls that could not be reached since the beginning of the campaign. |
| Calls Aborted Today | Number of calls that could not be reached today. |
| Calls Aborted Today % (WIP) | Number of calls that could not be reached today. |
| Calls Busy Total | Number of calls that could not be reached since the beginning of the campaign because the contact line was busy. |
| Calls Busy Today | Number of calls that could not be reached today because the contact line was busy. |
| Calls Busy Today % (WIP) | Number of calls that could not be reached today because the contact line was busy. |
| Calls No Answer Total | Number of calls that were not answered since the beginning of the campaign. |
Calls No Answer Today | Number of calls that were not answered today. |
| Calls No Answer Today % (WIP) | Number of calls that were not answered today. |
| Calls Invalid Total | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign. |
| Calls Invalid Today | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since today. |
| Calls Invalid Today % | Number of calls that was rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since today. |
| Calls Error Total | |
| Calls Error Today | |
| Calls Error Today % | |
| Calls Reached Total | |
| Calls Reached Today | |
| Calls Reached Today % | |
| Result Done Total | |
| Result Done Today | |
| Result Done Today % | |
| Result Abort Total | |
| Result Abort Today | |
| Result Abort Today % | |
| Result Delay Total | |
| Result Delay Today | |
| Result Delay Today % | |
| Result Appointment Total | |
| Result Appointment Today | |
| Result Appointment Today % |