You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Next »

Introduction

  • The CHAT role is used for conducting chat sessions with agents from external websites. The application can vary - from receiving customer feedback to funneling 
  • The chat server is a Java application, which can be installed in parallel on the web servers - with a corresponding RAM extension of about 4 GB per server - or installed on a separate server.

Requirements

  • The jtel Chat Module

Chat Connector Configuration

The following additional parameters are configured in the Chat Connector:

  • The check mark Whatsapp is set.
  • The TynTec API Key is entered.
  • The phone number is entered in E.164 format.
  • the chat module can be installed as a deamon
  • where to find

Chat Connector

  • Example configuration

WhatsApp Connector

  • Example configuration

Using Chat Connectors

  • Test Case

Using WhatsApp Connectors

  • Test Case


  • No labels