Introduction

• The CHAT role is used for conducting chat sessions with agents from external websites. The application can vary - from receiving customer feedback to funneling 
• The chat server is a Java application, which can be installed in parallel on the web servers - with a corresponding RAM extension of about 4 GB per server - or installed on a separate server.

Requirements

• The jtel Chat Module

Chat Connector Configuration

The following additional parameters are configured in the Chat Connector:

• The check mark Whatsapp is set.
• The TynTec API Key is entered.
• The phone number is entered in E.164 format.

• the chat module can be installed as a deamon
• where to find

Chat Connector

• Example configuration

WhatsApp Connector

• Example configuration

Using Chat Connectors

• Test Case

Using WhatsApp Connectors

• Test Case