This tab shows two tables. The top table Inboxes shows your the inboxes status. It contains the following information.
Name | The Email Box Name |
Number | The distribution algorithm which is currently used by the ACD group. |
Inbox | |
| Total | |
| Received | |
| Answered | |
| Unqulaified |
Calls
This tab shows you details of all calls which were processed in the ACD group.
The table shows all calls available to the system.