| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| JTELDEV-4973 | 21.07.2019 | Cockpit Variables - Assignment or Increment Function | The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed. | |
| JTELDEV-4966 | 21.07.2019 | AutoLogoff Columns in AgentHome and Supervisor | The autologoff columns for summing the number of auto-logoffs in an ACD group during the current day have been removed. This saves the cache in the web server from having to store many login / logout records and increases overall performance. The general feeling of most customers asked was that this feature is not required, as the current status of agents can be seen in Supervisor ... All Agents and Supervisor ... Active Agents. | |
| CSYMP-86 | 21.07.2019 | Sorting of Media Events in Supervisor and Agent | Secondary sorting of the media events no longer worked. For example, if the agent or supervisor sorted the events by AcdGroup, the secondary sorting on the date / time of creation was no longer performed. This problem has been fixed. | |
| CSYMP-81 | 12.07.2019 | Users Profiles - new rule type | A new rule type has been added, which can be applied to all acd groups which are not explicitely used in the user profile. For example, it is possible to log out a user from all groups except those specified in the profile, by providing one rule (for all groups) and not one rule per group. This makes the upkeep of the profile rules and settings much easier. | |
| CSYMP-84 | 12.07.2019 | Dynamic Priority Groups - New Static Priority | A new static priority has been added to the dynamic priority groups configuration, which can be used instead of the dynamic priority when: - no plan data is available - the dynamic priority group or the plan data is inactive Further columns have been added to the supervisor view, including: - Calls today (which is displayed even when there is no plan data) - New columns displaying the count of agents in various status. | |
| CNFON-445 | 12.07.2019 | Outdial Trunk Group not settable in Client Data as SysAdmin | It was not possible to set the outdial trunk group in the client data as SysAdmin, in combination with an activated sales force integration. This problem has been fixed. | |
| CSYMP-85 | 10.07.2019 | New Columns in Supervisor View Dynamic Priority Groups | The following columns have been added to the dynamic priority groups view in the supervisor: Logged-In (Calls) - the number of agents logged in for calls in all ACD groups associated with the dynamic priority group. Busy (DPG) - the number of agents busy on calls for ACD groups associated with this dynamic priority group. Busy (DPG-noring) - the number of agents busy on calls for ACD groups associated with this dynamic priority group, not including agents whose telephone is currently ringing. PostCall TAC - the number of agents who are either in post call (manual or automatic) or who are recording a transaction code or result code, who are members of ACD groups associated with this dynamic priority group. | |
| CSYMP-80 | 09.07.2019 | New system parameter Portal.Pager.MaxRows | This parameter can be used to vary the maximum number of pager rows users can set when using the portal. Recommended value 50. Caution: setting this value too high may seriously impact system performance. | |
| CSYMP-54 | 09.07.2019 | New columns in supervisor, all agents and supervisor group details | The following columns have been added to the ACD supervisor: - Group (current call) Shows the ACD group in which the agent's current call is active. - Calls (total) Shows the total number of calls serviced by this agent since login. - Calls (group) Shows the total number of calls serviced by this agent in the current group (group details only). - User Profile Shows the user's currently active user profile. | |
| JTELDEV-4969 | 09.07.2019 | Column Selector (all pages) does not reset to system defaults correctly | The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed. | |
| CSTYRIA-33 | 08.07.2019 | Cisco UCM JTAPI Presence Connector | A presence connector is now available for the Cisco UCM, based on JTAPI. See https://wiki.jtel.de/x/DQMh for more details. | |
| CKLING-63 | 01.07.2019 | Users Profiles - Handling Change | When a user is logged out, no profile is displayed. When profiles are applied whilst the user is logged out, these are saved to the user's data, and will be applied if they are "login profiles" when the user next logs in. Otherwise, when the user logs in, the profile is nulled out on login, and no profile is displayed. This helps aleviate the situation where users though a profile was still applied, but in fact it didn't apply because it was not marked as a login profile. | |
| CSTYRIA-20 | 14.06.2019 | Cockpit Variables - IVR GUI function | The cockpit variables function has been changed in the IVR GUI. The behaviour previously was to increment and decrement the counters only, however this has been changed to increment and decrement the value. The counters are always incremented when a successful increment or decrement operation is carried out, and reset to 0 when a successful assignment is performed. |
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