Release 3.16

The POST / PUT data parameters were not replaced correctly in the object REST Query advanced. Variables would not always be resolved. This problem has been fixed.

It was not possible to use some objects in the end call routine, although this could be modified as sysadmin in the object definition by modifying the the object definition to: <object endcall = "true">.

This has now been updated, so that this modification is no longer necessary.

It is now possible to view the call flow graphics in ACD group rules with a mouseover and scroll down even if they do not fit to the browser window completely at the current zoom level.

If a user was configured to a group as invivible or read only, and also the "logout not possible" button was clicked, then the display of the logged-in status and action button (login or logout) would take up two rows, causing the groups display to take up too much space. This problem has been fixed.

An error in the user status routine caused the start dialler button to be rendered sometimes, when it should not have been. This problem has been fixed.

Call notes may be recorded by agents for the current call. The call notes field is a free text field. Notes are only allowed to be recorded for a call if mandatory transaction codes are enabled for the ACD group.

Call notes are available in the following functions:

• Customer File View in Agent Home when a call is received. In order that this feature is active, automatic creation of contacts must be enabled for the system.
• When transaction codes are passed to the backend system after calls have completed, they can be passed to a REST interface which handles the data (note, this will NOT be automatically active for existing REST interfaces - they will require modification).

The layout of the mini client has been changed. The call processing area is now at the top. Buttons for call handling are only shown when a call is active. The outbound call and start dialler areas are no longer visible when a call is active. The statistics tabs have been moved below this area.

The debug dump variables IVR object does not process the prefix correctly, and instead dumps all variables. This problem has been fixed.

These buttons have been removed as they have never worked.

It was no longer possible to connect to an innovaphone PBX using http, https had to be used instead. This is usually not a problem, as the innovaphone PBX accepts https as standard too, however the problem has been fixed.

Double clicking on a tab when editing a service number could delete settings in the service number if it was saved. This problem has been fixed.

Standard reports have been added for JTELStats2 to retrieve the data either as a CSV or Excel report. Reports are provided for each of the tables: CompressedA15, CompressedADay, CompressedU15, CompressedUDay, CompressedUA15 and CompressedUADay.

JTELStats2 is now activated at the reseller level only for specific clients. When clients are created, it is deactivated as standard. When an update is run, it is activated for clients where compressed statistics already exist.

A new setting has been added to a client account, which can be edited on the Reseller Level. This setting removes a list of resources (named by their fully qualified name, for example "portal.Chat") from the client account, and can be used to create "product" combinations.

To do this, proceed as follows:

• Create a fully featured clients security group at the reseller level, with all settings for the most featured account type.
• Configure the client to use this account.
• In the Client settings, Remove Resources list, add the resources which should be removed (i.e. NO rights should be present for this feature).

For example, to remove the ACD and Chat, add the following lines:

portal.Acd
portal.Chat

The resources should be named exactly as they appear when editing a security group.
Comments can be added to the settings by starting a line with #.
Empty lines are also allowed.

Also, when editing security groups, a new column "Rights assigned here" shows whether the actual rights (CRUDX) were modified in the security group being edited. You can filter this column, by selecting it and entering "1" in the filter.
To delete a right assigned at this level (i.e. to revert to the rights assigned at a lower level, by the reseller or system administrator), select the button "HX" to delete the resource assignment. HX stands for "Here - Delete".

When a busy series is started, due to the fact that a contact telephone number is busy, when the second attempt is made to reach the contact, the system incorrectly uses the first telephone number available, instead of the last used telephone number. This problem has been fixed.

The SalesForce Integration was incorrectly active in all clients on system when activated on one client, causing the system to always try to access JavaScript libraries from salesforce.com. This problem has been fixed.

The cockpit variables assignment function did not work correctly when coupled with a comparison. This problem has been fixed.

The autologoff columns for summing the number of auto-logoffs in an ACD group during the current day have been removed. This saves the cache in the web server from having to store many login / logout records and increases overall performance. The general feeling of most customers asked was that this feature is not required, as the current status of agents can be seen in Supervisor ... All Agents and Supervisor ... Active Agents.

The column selector would not reset the selected columns correctly to the system default once the user had set custom columns in the view being configured. This problem has been fixed.