Retrieve all AcdEvents
This function retrieves all AcdEvents from the client account.
URL
GET {baseURL}/acd/events
Parameters
None
Responses
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
Returned Data (200 OK)
A JSON Structure containing the following fields:
| Field | Type | Data |
|---|---|---|
| filter | String | The applied filter. This is reserved for future use. |
| limitStart | Integer | The first record index. Currently 0, reserved for future use. |
| limitPageSize | Integer | The number of records. -1 indicates all records. Reserved for future use. |
| records | AcdEvent [] | An array of AcdEvents. |
| count | Integer | The number of records returned. |
| orderBy | String | The field used to sort the records. |
| ascending | Boolean | Whether the array of records is sorted ascending or descending. |
| status | Integer | The return code (also provided by the http status code). |
Example
{
"filter": "",
"limitStart": 0,
"limitPageSize": -1,
"records": [
{
"SkillsValue2": null,
"SkillsValue1": null,
"ChatConnectorsID": 1,
"UserData": "123456",
...
"AcdEventStatusID": 20,
"dtLastModified": "2020-08-09T02:33:50.347"
}
],
"count": 374,
"orderBy": "dtCreated",
"ascending": true,
"status": 200
}
Retrieve an AcdEvent by ID
This function retrieves one AcdEvent by ID from the client account.
URL
GET {baseURL}/acd/events/event/{AcdEventsID}
Parameters
Parameter | Where | Type | Data |
|---|---|---|---|
| AcdEventsID | URL | Integer | The ID of the AcdEvent. |
Responses
If the request is performed, 200 OK is returned. See Return Codes for further possible status codes.
Returned Data (200 OK)
A JSON Structure containing the following fields:
| Field | Type | Data |
|---|---|---|
| records | AcdEvent [] | An array of AcdEvents containing one AcdEvent. |
| count | Integer | 1 |
| status | Integer | The return code (also provided by the http status code). |
Example
{
"records": [
{
"SkillsValue2": null,
"SkillsValue1": null,
"ChatConnectorsID": 1,
"UserData": "123456",
...
"AcdEventStatusID": 20,
"dtLastModified": "2020-08-09T02:33:50.347"
}
],
"count": 1,
"status": 200
}