Function
Saves additional information about a call for further use.
Parameters
This object has the following parameters:
NOTE: Do not use commas in the parameters, as the expansion of variables may then not work correctly.
Parameter | Meaning |
---|---|
Additional Info | This field is shown in agent home. It can be referenced in the IVR / ACD using the variable $AddInfo. |
User Data | This field is shown in agent home, and can be modified by agents. |
User Data 2 | This field is shown in agent home. It can be referenced in the IVR / ACD using the variable $UserData2 |
User Data 3 | This field is shown in agent home. It can be referenced in the IVR / ACD using the variable $UserData3 |
CRM URL | This defines the CRM URL for display in agent home. |
Output
Ouput | User ... |
Continue | Always |