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Sv translation
languageen

ACD Groups can be triggered to send SMS messages when a callback event is created. 

If enabled, these parameters override the standard portal longtext which is used to create the SMS message.

ACD Group Parameter

Parameter

Description

AcdEvents.AcdEvents_CallbackCreate.SMSUsed, when a more specific text cannot be found as described below.
AcdEvents.AcdEvents_CallbackCreate.SMS.1Used, when a callback is created automatically due to the caller hanging up in the ACD queue.
AcdEvents.AcdEvents_CallbackCreate.SMS.2Used, when a callback is created due to a group rule in the call flow. This usually involves the caller pressing a DTMF key to initiate the callback request.
AcdEvents.AcdEvents_CallbackCreate.SMS.4Used, when a callback is created manually by an agent outside of an active call. This involves the agent entering the callback number manually.
AcdEvents.AcdEvents_CallbackCreate.SMS.5Used, when a callback is created manually by an agent during an active call. The number to which the callback refers is taken from the active call.


Sv translation
languagefr

Status
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titleTHIS PAGE IS ONLY AVAILABLE IN ENGLISH

Sv translation
languagede

ACD-Gruppenparameter können ausgelöst werden, um REST-Anrufe vom Telefonieserver zu senden, wenn ein Rückrufereignis erstellt wird. 

Wenn konfiguriert, werden alle Ereignisse per REST an den REST-Dienst gesendet. Die Ereignisse sind in der ACD weiterhin als geschlossene Medienereignisse im Ereignisverlauf sichtbar.

ACD Gruppenparameter

Parameter

Beschreibung

AcdEvents.AcdEvents_CallbackCreate.RESTWird aufgerufen, wenn ein Callback-Ereignis zur Verarbeitung an das Backend-System übergeben werden soll.

Wert

Die folgenden Werte werden derzeit unterstützt.

Aufgabe

Wert

An Salesforce REST-Endpunkt senden (siehe createCallback)


Code Block
AUTH=SalesForce/SalesForce.REST.GetOAUTHToken.r5
EXEC=SalesForce/SalesForce.REST.GenericJsonPost.r5
ENDPOINT=createCallback