3.28 UPWARDS
This API works in tandem with special ACD Group Settings which cause callback requests generated in the ACD to be passed to an external REST interface.
The use case in Salesforce could be to create a Case object, which is handled in the Service part of the Salesforce application.
Please note the ACD Group Settings required are documented here: ACD Group - Parameters - REST Calls (Create Callback)
Request
POST
Parameters
The generic AcdEvent JSON Structure is provided in the body of the REST request.
http Status Codes
The following status codes should be used:
Status Code | Meaning |
|---|---|
200 – OK | The call was processed successfully (i.e. probably a Case object was created in Salesforce). |
500 - Server Error | An internal error occurred processing the callback request. |
Return Structure
The return structure, if provided, must be JSON, but otherwise any fields and any content can be returned.
This output is visible in logging information available on the jtel system.