Description
This report shows individual inbound calls in ACD groups organized by service number. You can see to which agents calls were routed. The connection times are shown.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats: Status subtle true colour Red title PDF Status subtle true colour Blue title HTML
Columns
The following columns are provided.
Legend
Table | Alias |
---|---|
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
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