...
Counter - Received
| Include Page |
|---|
| AcdB - AcdGetGroupCalls_GroupServiceNumber (to review) |
|---|
| AcdB - AcdGetGroupCalls_GroupServiceNumber (to review) |
|---|
|
Counter - Taken
Calls Taken directly + Calls Taken indirectly
Counter - Taken directly
| Include Page |
|---|
| AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber |
|---|
| AcdB - AcdGetInServiceCallsByParam_GroupServiceNumber |
|---|
|
Counter - Taken indirectly
| Include Page |
|---|
| AcdB - AcdGetNotInServiceCallsByParam_GroupServiceNumber |
|---|
| AcdB - AcdGetNotInServiceCallsByParam_GroupServiceNumber |
|---|
|
Counter - Aborted
| Include Page |
|---|
| AcdB - AcdGetCallerHangupCallsByGroupEndReason_GroupServiceNumber |
|---|
| AcdB - AcdGetCallerHangupCallsByGroupEndReason_GroupServiceNumber |
|---|
|
Counter - Transferred
| Include Page |
|---|
| AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber |
|---|
| AcdB - AcdGetTransferredCallsByAgent_GroupServiceNumber |
|---|
|
Percent - Service Level
Percent - Efficiency
Percent - Aborted
Duration - Longest Time in queue
| Include Page |
|---|
| AcdGetMaxDurationTimeInQueue_GroupServiceNumber |
|---|
| AcdGetMaxDurationTimeInQueue_GroupServiceNumber |
|---|
|
Duration - Longest Time waiting until abort
| Include Page |
|---|
| AcdGetMaxDurationTimeInQueueUntilAbort_GroupServiceNumber |
|---|
| AcdGetMaxDurationTimeInQueueUntilAbort_GroupServiceNumber |
|---|
|
Duration - Call
| Include Page |
|---|
| AcdB - AcdGetCallDuration_GroupServiceNumber |
|---|
| AcdB - AcdGetCallDuration_GroupServiceNumber |
|---|
|
Duration - Post Call
| Include Page |
|---|
| AcdB - AcdGetPostCallDuration_GroupServiceNumber |
|---|
| AcdB - AcdGetPostCallDuration_GroupServiceNumber |
|---|
|
Average Duration - Answer Time
Average Duration - Call Time
Average Duration - Post Call
Average Duration - Edited
| Table of Contents |
|---|
| maxLevel | 2 |
|---|
| outline | true |
|---|
| type | flat |
|---|
|
