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AcdB - AcdGetPostCallDuration_GroupServiceNumber

Criteria Used (see also AcdB - ACD Groups Group Service Number KPIs)

Description

bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The PostCallInterval from StatisticsPartB for all calls connected to agents for which post call work was performed (PostCallInterval > 0).

See also Value Refence - CONNRES.


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