AcdB - AcdGetPostCallDuration_GroupServiceNumber
Criteria Used (see also ACD Group Service Number KPIs) | Description |
|---|---|
bOutbound = 0 b.CONNRES = 1 b.PostCallInterval > 0 | The PostCallInterval from StatisticsPartB for all calls connected to agents for which post call work was performed (PostCallInterval > 0). See also Value Refence - CONNRES. |