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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

A - AcdGetTotalOtherCalls_ServiceNumbers

Criteria Used (see also A - Service Number KPIs )

Description

a.dtCallConnect IS NULL

(a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 )

All inbound and outbound calls which were made through an service number within a particular time slice, which were neither connected to an agent nor hung up by the caller.


Sv translation
languagefr

A - AcdGetTotalOtherCalls_ServiceNumbers

Critères utilisés (voir aussi KPIs du numéro de service)

Description

a.dtCallConnect IS NULL

(a.bCallerHangup IS NULL ) OR ( a.bCallerHangup = 0 )

Tous les appels entrants et sortants effectués par le biais d'un numéro de service dans une tranche de temps donnée, qui n'ont été ni connectés à un agent ni raccrochés par l'appelant.