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Sv translation
languageen

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Description

This report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen.

Sample Execution (Input) → Sample Report (Output)

Selection

ParameterExplanationRelease
Outbound Destinations to Exclude

A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below.

If not specified, the report includes all outbound calls.

If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter.

For example:

  • 49894614950 ← would exclude all calls made to jtel GmbH, Munich
  • 49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria

Status
colourBlue
titleFrom Release 3.26

Columns

The following columns are provided.

Legend

Table

Alias

StatisticsPartB (See also Table Reference - StatisticsPartB (B) )

b

ACD Calls - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831DD03AB12E43A1E56CA

ACD Calls - Taken

Include+
spaceKeyJPW
scrollPageId2D881E6B017831DE8CE643730FF4CB0A

ACD Calls - Ø Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E29E18AE7A14816756

ACD Calls - Total Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E06DEE648C72E366CE

ACD Outdial Calls - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E3BB89DF63728AD4FC

ACD Outdial Calls - Taken

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E4E9752970344A2D3E

ACD Outdial Calls - Ø Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E6D54D319B7853A2B4

ACD Outdial Calls - Total Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E5DAC668317C54C5BB

ACD Transfer Calls - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831E7B29559B352A8EC2F

ACD Transfer Calls - Taken

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F31192CC5E6A626C3E

ACD Transfer Calls - Ø Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F57BFB621144EDDB17

ACD Transfer Calls - Total Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F410F045CF4E68EB93

ACD Post Calls - Total

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F7518DF9900D99B0E9

ACD Post Calls - Taken

Include+
spaceKeyJPW
scrollPageId2D881E6B017831F897577C0C246A0138

ACD Post Calls - Ø Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831FFA21991B52460FA00

ACD Post Calls - Total Duration

Include+
spaceKeyJPW
scrollPageId2D881E6B017831FBA76EBB920C0A43ED

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