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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetPostCallDuration_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The PostCallInterval from StatisticsPartB for all calls connected to agents for which post call work was performed (PostCallInterval > 0).

See also Value Refence - CONNRES.


Sv translation
languagefr

AcdB - AcdGetPostCallDuration_GroupServiceNumber

Critères utilisés (voir aussi AcdB - KPI des groupes KPIs du numéro de service du groupe ACD)

Description

bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

Le PostCallInterval de StatisticsPartB pour tous les appels connectés aux agents pour lesquels un travail de post-appel a été effectué (PostCallInterval > 0).

Voir aussi Référence de valeur - AcdGroupEndReasons