Name | Description |
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Campaign | Name of the sub-campaign |
Master Campaign(s) | Name of the master campaign See also Campaigns |
Group Names (s) | Name of the ACD group which is associated with the master campaign |
Group Number(s) | The number of the ACD group which is associated with the master campaign |
Contacts Total | Contacts configured in all visible sub-campaigns |
Calls Total Today | All calls made today Code Block |
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| CallAbortedToday + CallBusyToday + CallNoAnswerToday + CallBusyToday + CallInvalidToday + CallErrorToday + CallReachedToday |
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Contact Result Total Today | All contact result code set today Code Block |
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| ContactResultDoneToday + ContactResultAbortedToday + ContactResultAppointmentToday + ContactResultDelayToday |
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Contacts Not Done | Contacts with any result code except 'done' |
Contacts in Progress | Contacts either being called in the visible outbound campaigns, or locked at any given moment |
Contacts Done | Contacts with the result code 'done' or 'Abort' since the beginning of the campaign. These contacts will no longer be called by the dialler. |
Calls Aborted Total | Calls with the result code 'abort' since the beginning of the campaign |
Calls Aborted Today | Calls with the result code 'abort' today. |
Calls Aborted Today % | Calls with the result code 'abort' today divided by all calls made in that campaign today. Code Block |
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| diallerCampaignsData_sumOfColumn_CallAbortedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
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Calls Busy Total | Calls with the result code 'busy' since the beginning of the campaign |
Calls Busy Today | Calls with the result code 'busy' today because the contact line was busy |
Calls Busy Today % | Calls with the result code 'busy' today divided by all calls made in that campaign today Code Block |
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| diallerCampaignsData_sumOfColumn_CallBusyToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
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Calls No Answer Total | Calls that were not answered by the called party since the beginning of the campaign |
Calls No Answer Today | Calls that were not answered by the called party today |
Calls No Answer Today % | Calls that were not answered today divided by all calls made in that campaign today Code Block |
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| diallerCampaignsData_sumOfColumn_CallNoAnswerToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
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Calls Invalid Total | Calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign |
Calls Invalid Today | Calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated in a day |
Calls Invalid Today % | Calls Invalid today divided by all calls made in that campaign today. This number is cumulated in a day Code Block |
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| diallerCampaignsData_sumOfColumn_CallInvalidToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
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Calls Error Total | Calls that ended with an error code since the beginning of the campaign |
Calls Error Today | Calls that ended with an error code today |
Calls Error Today % | Calls that ended with an error code today divided by all calls made in that campaign today Code Block |
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| diallerCampaignsData_sumOfColumn_CallErrorToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
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Calls Reached Total | Calls that have successfully reached the called party since the beginning of the campaign |
Calls Reached Today | Calls that have successfully reached the called party today |
Calls Reached Today % | Calls reached today divided by all calls made in that campaign in that day Code Block |
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| diallerCampaignsData_sumOfColumn_CallReachedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Result Done Total | Results set to 'done' since the beginning of the campaign |
Result Done Today | Results set to 'done' today |
Result Done Today % | Result Done Today divided by all results set in that campaign today Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultDoneToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
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Result Abort Total | Results set to 'abort' since the beginning of the campaign |
Result Abort Today | Results set to 'abort' today |
Result Abort Today % | Result Abort Today divided by all results set in that campaign today. Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultAbortedToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
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Result Delay Total | Results set to 'delay' since the beginning of the campaign |
Result Delay Today | Results set to 'delay' today |
Result Delay Today % | Result Delay Today divided by all results set in that campaign today. Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultDelayToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
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Result Appointment Total | Results set to 'appointment' since the beginning of the campaign |
Result Appointment Today | Results set to 'appointment' today |
Result Appointment Today % | Result Appointment Today divided by all results set in that campaign today
Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultAppointmentToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
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