The Dialler Real-Time View is used by supervisors and administrators to obtain an overview of the progress in the outbound campaigns, which they supervise. With real-time total values as well as individual values for each campaign, it provides a strong contrast to the reporting by providing real-time data to the controlling members.
See also Dialler User/Configuration Guide
> ACD > Supervisor > Dialler
The order of the columns can be changed individually by using and . Columns can also be removed from the view by selecting and moving them to the "Available" tab.
The configuration is accessed by pressing . The following page will open:
Calls Total Today | All calls made today
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Contact Result Total Today | All contact result code set today
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Name | Description | |
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Campaign | Name of the sub-campaign | |
Master Campaign(s) | Name of the master campaign See also Campaigns | |
Group Names (s) | Name of the ACD group which is associated with the master campaign | |
Group Number(s) | The number of the ACD group which is associated with the master campaign | |
Contacts Total | Contacts configured in all visible sub-campaigns | |
Contacts Not Done | Contacts with any result code except 'done' | |
Contacts in Progress | Contacts either being called in the visible outbound campaigns, or locked at any given moment | |
Contacts Done | Contacts with the result code 'done' or 'Abort' since the beginning of the campaign. These contacts will no longer be called by the dialler. | |
Calls Aborted Total | Calls with the result code 'abort' since the beginning of the campaign | |
Calls Aborted Today | Calls with the result code 'abort' today. | |
Calls Aborted Today % | Calls with the result code 'abort' today divided by all calls made in that campaign today.
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Calls Busy Total | Calls with the result code 'busy' since the beginning of the campaign | |
Calls Busy Today | Calls with the result code 'busy' today because the contact line was busy | |
Calls Busy Today % | Calls with the result code 'busy' today divided by all calls made in that campaign today
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Calls No Answer Total | Calls that were not answered by the called party since the beginning of the campaign | |
Calls No Answer Today | Calls that were not answered by the called party today | |
Calls No Answer Today % | Calls that were not answered today divided by all calls made in that campaign today
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Calls Invalid Total | Calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign | |
Calls Invalid Today | Calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated in a day | |
Calls Invalid Today % | Calls Invalid today divided by all calls made in that campaign today. This number is cumulated in a day
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Calls Error Total | Calls that ended with an error code since the beginning of the campaign | |
Calls Error Today | Calls that ended with an error code today | |
Calls Error Today % | Calls that ended with an error code today divided by all calls made in that campaign today
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Calls Reached Total | Calls that have successfully reached the called party since the beginning of the campaign | |
Calls Reached Today | Calls that have successfully reached the called party today | |
Calls Reached Today % | Calls reached today divided by all calls made in that campaign in that day
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Result Done Total | Results set to 'done' since the beginning of the campaign | |
Result Done Today | Results set to 'done' today | |
Result Done Today % | Result Done Today divided by all results set in that campaign today
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Result Abort Total | Results set to 'abort' since the beginning of the campaign | |
Result Abort Today | Results set to 'abort' today | |
Result Abort Today % | Result Abort Today divided by all results set in that campaign today.
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Result Delay Total | Results set to 'delay' since the beginning of the campaign | |
Result Delay Today | Results set to 'delay' today | |
Result Delay Today % | Result Delay Today divided by all results set in that campaign today.
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Result Appointment Total | Results set to 'appointment' since the beginning of the campaign | |
Result Appointment Today | Results set to 'appointment' today | |
Result Appointment Today % | Result Appointment Today divided by all results set in that campaign today
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