Name | Description |
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Campaign | Name of the sub-campaign. |
Master Campaign(s) | Name of the master campaign See also Campaigns |
Group Names (s) | Name of the ACD group which is associated with the master campaign. |
Group Number(s) | The number of the ACD group which is associated with the master campaign. |
Contacts Total | Contacts configured in all visible sub-campaigns. |
Calls Total Today | All calls made today. CallAbortedToday + CallBusyToday + CallNoAnswerToday + CallBusyToday + CallInvalidToday + CallErrorToday + CallReachedToday |
Contact Result Total Today | All contact result code set today. ContactResultDoneToday + ContactResultAbortedToday + ContactResultAppointmentToday + ContactResultDelayToday |
Contacts Not Done | Contacts where no with any result code with status except 'Donedone' has been set. |
Contacts in Progress | Contacts either being called in the visible outbound campaigns, or locked at any given moment |
Contacts Done | Contacts with the result code 'Donedone' or 'Abort' since the beginning of the campaign. These contacts will no longer be called by the dialler. |
Calls Aborted Total | Calls with the result code 'abort' since the beginning of the campaign because the contact numbers were incorrect or an error occurred. |
Calls Aborted Today | Calls with the result code 'abort' today. |
Calls Aborted Today % | Calls with the result code 'abort' today divided by all calls made in that campaign today. diallerCampaignsData_sumOfColumn_CallAbortedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
Calls Busy Total | Calls with the result code 'busy' since since the beginning of the campaign because the contact line was busy. |
Calls Busy Today | Calls with the result code 'busy' today because the contact line was busy. |
Calls Busy Today % | Calls with the result code 'busy' today divided by all calls made in that campaign today. diallerCampaignsData_sumOfColumn_CallBusyToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
Calls No Answer Total | Calls that were not answered by the called party since the beginning of the campaign. |
Calls No Answer Today | Calls that were not answered by the called party today. |
Calls No Answer Today % | Calls that were not answered today divided by all calls made in that campaign today. diallerCampaignsData_sumOfColumn_CallNoAnswerToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
Calls Invalid Total | Calls that were rejected rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign. |
Calls Invalid Today | Calls that were rejected rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated in a day. |
Calls Invalid Today % | Calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete)Invalid today divided by all calls made in that campaign today. This number is cumulated in a day. diallerCampaignsData_sumOfColumn_CallInvalidToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
Calls Error Total | Calls that ended with an error code since the beginning of the campaign. |
Calls Error Today | Calls that ended with an error code today. |
Calls Error Today % | Calls that ended with an error code today divided by all calls made in that campaign in that day.today diallerCampaignsData_sumOfColumn_CallErrorToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
Calls Reached Total | Calls that have successfully reached the called party since the beginning of the campaign. |
Calls Reached Today | Calls that have successfully reached the called party today. |
Calls Reached Today % | Calls that have successfully reached the called party today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_CallReachedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
Result Done Total | Result codes set since the beginning of the campaign where the result code type was 'Donedone'. |
Result Done Today | Result codes of type was 'Done' set today. |
Result Done Today % | Result codes in a day where the contacts were successfully reached divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultDoneToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
Result Abort Total | Result codes set to 'abort' since the beginning of the campaign. |
Result Abort Today | Result codes set to 'abort' today |
Result Abort Today % | Result codes set to 'abort' today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultAbortedToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
Result Delay Total | Result codes since the beginning of the campaign where a result code of the type 'Delay' has been set. |
Result Delay Today | Result codes of type 'Delay' set today. |
Result Delay Today % | Result codes of type 'Delay' set today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultDelayToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
Result Appointment Total | Result codes since the beginning of the campaign where a result code of the type 'Appointment' has been set. |
Result Appointment Today | Result codes in a day where a result code of the type 'Appointment' has been set. |
Result Appointment Today % | Result codes of type 'Appointment' set today divided by all calls made in that campaign in that day. diallerCampaignsData_sumOfColumn_ContactResultAppointmentToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |