AcdGroups Data StructureAn ACD Group is represented as a JSON Object as shown in the following example: Translations Ignore |
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{
"QueueMusicID4Sec": 10,
"SupervisorAggregationSkill5ID": null,
"DistributionAlgorithmID": 3,
"ServiceLevelSeconds": 20,
"AgentRedialTimeOnBusy": 0,
"dtAgentAutoLogoutSchedule": null,
"PlayAnnouncementToTime": 0,
"TransferOptionInternal": "AcdGroup.TransferOption.3",
"CallPrioTransferInternal": 0,
"StairFunctionValue": 10,
"CrmUrl": "http://www.google.de?ServiceNumbersName=${ServiceNumbersName}&ServiceNumbersName2=${ServiceNumbersName2}",
"StartQueueStep": "10",
"bCallTransferPlayStatusAnnouncements": false,
"CallRecordingDTMFsOptIn": "1",
"FaxHeadline": null,
"bProvideSIPHistoryToCallTransferInternal": false,
"JTS_ForeignSystemID": null,
"SIPDisplay": null,
"bMaximumPositionAnnouncement": false,
"dtLastCallWarningSent": null,
"AgentWarningOnNoAvailableWavesIDExternal": null,
"AutoresponseText": null,
"MinLoggedInAgentCountSupervisor": 0,
"AgentWarningOnNoAvailableWavesIDInternal": null,
"ConversationRecordType": "AcdGroups.RecordFunction.3",
"WaitingPositionAnnouncementID2": null,
"dtLastWarningServiceLevelSent": null,
"SIPDisplayTransferInternal": "alterschalter",
"LongCallsMinutes": 30,
"bMinAgentLoggedInWarningCountActive": true,
"dtLastCall": null,
"AdditionalPostCallInterval": 0,
"MinServiceLevel": 0,
"AgentAutoDailyLogoutScheduleTime": "00:00",
"SkillTimeFactor": 0,
"StairFunctionTime": 10,
"PostVoiceMailInterval": 0,
"HangUp1Time": 0,
"bSecondarySkillSortFirst": false,
"AgentRedialTimeOnRejected": 0,
"bBackToAgentAfterNumberAnnouncement": false,
"bCostFreeQueueingBeforeConnect": false,
"bQueueCanOpenWithNoAgents": true,
"PlayAnnouncementTo": 0,
"bAutoLogoutSupEmail": false,
"AddInfo": "%CALLER_DISPLAY%",
"bMandatoryTransactionCode": true,
"GuidedTransferWhisperWavesIDExternal": null,
"bReplaceCLIPerGroup": false,
"CurrentServiceLevel": null,
"MaxMissedCallsNoAnswer": -1,
"JTS_CreatedByForeignSystem": null,
"MaxQueueSize": -1,
"CallMarkersDisplayOption": "AcdGroup.CallMarkersDisplayOption.1",
"QueueAnnouncementID4": 141,
"QueueAnnouncementID3": 140,
"SupervisorAggregationSkill3ID": null,
"bOverflowSupEMail": false,
"Name": "Gruppe 1",
"QueueAnnouncementID5": 138,
"bProvideSIPHistoryToCallTransferExternal": true,
"WorkBreakSlotIndicator": 50,
"bInternalGroup": null,
"GroupNameWavesID": 1690,
"bLocalMusicOnRemoteHold": false,
"LongWaitingTimeAnnouncementID": null,
"MaxPostCallIntervalTel": 0,
"MinNotBusyInterval": 0,
"QueueMusicID3Sec": 10,
"ServiceNumberID": 99,
"GroupNumber": null,
"bMandatoryTransactionCodeAcdEventsType7": true,
"bMandatoryTransactionCodeAcdEventsType5": true,
"bMandatoryTransactionCodeAcdEventsType6": true,
"bMandatoryTransactionCodeAcdEventsType3": true,
"AcdJunkGroupLockTimesID": 15,
"bMandatoryTransactionCodeAcdEventsType4": true,
"OpeningTimesID": null,
"bMandatoryTransactionCodeAcdEventsType1": true,
"bMandatoryTransactionCodeAcdEventsType2": true,
"QueueAnnouncementID2": 139,
"QueueAnnouncementID1": 142,
"JTS_FoundInUpdateCycle": null,
"dtLastModified": "2020-07-03T01:37:21.552",
"QueueMusicID2Sec": 10,
"SupervisorAggregationSkill4ID": null,
"bIncomingCallsContactOverrideFromDialler": false,
"bAgentAutoDailyLogoutActive": false,
"bAgentWarningOnNoAvailableExternal": false,
"bContinueCallOnCallerHangupInternal": false,
"bAgentAnnounceGroupsNumber": false,
"MaxQueueCoefficient": -1,
"FaxID": null,
"MinPostEventInterval": 0,
"VoiceMailResendInterval": 0,
"PrimaryAcdGroupAgentID": null,
"bExtendedGroupSearch": true,
"bMaximumTimeAnnouncement": false,
"TransferOptionExternal": "AcdGroup.TransferOption.3",
"dtLastCallInterval": 0,
"bMaximumOneTransactionCodePerCall": true,
"bAlwaysRecordAgent": false,
"bSupervisorMonitoring": true,
"QueueMusicID": 112,
"bAgentAnnounceCallingParty": false,
"PlayAnnouncementFromTime": 0,
"ClientsID": 1,
"WaitingPositionAnnouncementID": null,
"bActivateFTPUpload": false,
"bTimePositionAnnouncement": true,
"WaitMusicOnTransferID": 112,
"bAutomaticCallbackForLostQueuedCalls": false,
"SupervisorAggregationSkill1ID": null,
"dtAgentAutoLogoutLast": null,
"bCallerCanDeactivateCallRecordingType4": false,
"bAutoresponseEnabled": null,
"bCallerCanDeactivateCallRecordingType1": false,
"bTimeAnnouncement4": true,
"Announcement1ID": 138,
"bTimeAnnouncement5": true,
"bTimeAnnouncement2": true,
"ID": 235,
"bCallMonitoring": true,
"bTimeAnnouncement3": true,
"bTimeAnnouncement0": true,
"bTimeAnnouncement1": true,
"bOverwriteCRM": true,
"bReplaceCLIDestination": false,
"bProvideSIPHistoryToAgentCall": true,
"WaitingTimeAnnouncementID2": null,
"bIncomingCallsContactDiallerResultNoTAC": false,
"bHideFromCallProcessing": false,
"bTicketResendAfterAgentLogout": false,
"PlayAnnouncementFrom": 0,
"MaxMissedCallsRejected": -1,
"PostCallIntervalOutbound": 0,
"bAgentAnnounceGroupsName": true,
"MinAgents": 0,
"bRoundTimeAnnouncement": true,
"AdditionalPostCallIntervalTel": 0,
"bEMailResendAfterAgentLogout": false,
"SupervisorAggregationSkill2ID": null,
"CrmUrlWithParameter": null,
"bAgentWarningOnNoAvailableInternal": false,
"Announcement2ID": null,
"HangUp3Time": 0,
"QueueAcceptCallAfterSeconds": -1,
"bReverseSkillSort": false,
"WaitingTimeAnnouncementID": null,
"AcdJunkGroupsID": 2,
"bContinueCallOnCallerHangupExternal": false,
"QueueMusicID1Sec": 10,
"MaxMissedCallsBusy": -1,
"MaxTransferRingTimeInternal": 10,
"bVoiceMailResendAfterAgentLogout": false,
"LastAgentCallTime": 1440,
"PostCallAcdEventsInterval": 0,
"bMergeAnnounce": false,
"RoutingApplicationsID": null,
"HolidayListID": null,
"bDefaultGroup": null,
"bCallBackResendAfterAgentLogout": false,
"AcdGroupsType": 0,
"MinLoggedInAgentCountAcdGroupAggregationID": null,
"PostCallInterval": 0,
"dtAgentAutoDailyLogoutLast": null,
"bStairFunction": false,
"bSMSResendAfterAgentLogout": false,
"MaxAgentRingTime": 20,
"LongWaitingTimeRelations": -1,
"bNumberPositionAnnouncement": false,
"bPositionAnnouncement0": false,
"AgentRedialTimeOnNoAnswer": 0,
"bPositionAnnouncement1": true,
"SecondaryDistributionAlgorithmID": 1,
"SIPDisplayTransferExternal": "$agent_tel",
"MaxMissedCalls": -1,
"bFaxResendAfterAgentLogout": false,
"ConfluenceTextBlocksTagsEmail": "autoresponder,vertrag",
"DirectServiceNumbersID": 99,
"MaxQueueTime": -1,
"MaxPostCallInterval": 0,
"MinAgentLoggedInWarningCount": 2,
"MaxTransferRingTimeExternal": 20,
"QueueMusicID5Sec": 120,
"bLongCallsEmail": false,
"GuidedTransferWhisperWavesIDInternal": null,
"bPositionAnnouncement4": true,
"bPositionAnnouncement5": true,
"bPositionAnnouncement2": true,
"MandatoryTransactionCodeAutomaticEndID": null,
"OpenCallbackOption": "AcdGroup.OpenCallbackOption.3",
"QueueOffhookAnnouncementID": null,
"bPositionAnnouncement3": true,
"TarifAnnouncementWavesID": null,
"bCallRedirectionAfterNumberAnnouncement": false
} |
| Users Data Languages StructureA User Language is represented as a JSON Object as shown in the following example. : Translations Ignore |
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{
"bTelCallsForwarding "ISOCode": false,
"bUseWebMail"de-DE",
"bASRTTS": true,
"dtPBXTelephoneStatus "bPortalFrontEnd": "2020-07-07T06:20:14.558",
"bUseWebEmailtrue,
"bCreateAllMissingTexts": true,
"bStaticWavesAvailable": true,
"ShortText": "Languages.de-DE",
"ID": 2,
"ShortISOCode": "de",
"TTSLanguagesName": "German (Germany)",
"bDefaultShortISOCodeLanguage": true
} |
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A ServiceNumber is represented as a JSON Object as shown in the following example: Translations Ignore |
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{ "bNotifyWebMail": null,
"BaseNumberContractNumber": null,
"OnHoldPendingTransferdtTo": null,
"AcdGroupsCallMarkersDisplayOptionEndNumber": null"",
"JTS_PBXConnectorUDPAddressdtReset": "test8s22022-06-17T15:19:12.484+02:00",
"dtAcdLoggedInResellerTrafficManagementPoliciesID": "2020-08-09T12:11:47.308"null,
"WallboardNumberColumnsRootNumber": 1"49199500",
"AcdMissedCallCounterNoAnswerName": 0"49199500",
"ClonedPbxTelStatusIDDescription2": 0null,
"IDDescription3": 3null,
"AgentPINDescription1": "0003"null,
"PasswordResetURLCustomerNumber": null,
"TeamsActivityTimingNumber3": "Away"null,
"ClientAttributesIDRoutingApplicationsID": 31,
"JTS_ForeignSystemIDTimingNumber4": null,
"DefaultOutboundGroupsIDbCockpitTrafficFlag": 235false,
"bAutoLogoffDisabledParentCustomerNumber": falsenull,
"AcdAdditionalPostCallIntervallStartNumber": 0"",
"dtTeamsActivityID": null346,
"UIDDescription4": "admin"null,
"bAutomaticCallAnswerName2": false"49199500",
"MaxMissedCallsRejectedbAllowPayPhone": -1null,
"DiallerContactsHistoryIDbAllowInternational": null,
"bUseWebFaxAreaCodesID": true8251,
"dtLastCallMaxCallSecondsWavesID": "2020-08-09T01:51:26.958"null,
"PbxCallID2ServiceNumberStatusID": null,
"StartZoomLevelSupervisordtPortalLastChange": 100,
{
"PbxTelStatusIDdayOfYear": 077,
"TransactionCodeMandatoryMaximumOnenano": null261779000,
"bUseWebTicketyear": true2021,
"bInnovaphonePBXIntegrationActiveMiniClientmonthValue": false3,
"AcdLoginCallSecondsdayOfMonth": 018,
"PbxCallIDhour": null14,
"dtLastCONNRESminute": "2020-07-20T01:55:28.719",
14,
"FirstNamesecond": "Skill 10"21,
"AcdLoginTotalCallsmonth": 0"MARCH",
"CallRecordingEveryXCallsdayOfWeek": 0"THURSDAY",
"PauseDurationchronology": null,{
"dtLastAcdStatus "id": "2020-08-09T12:11:47.308ISO",
"TransactionCodeMandatoryStatisticsPartAID": null,
"JTS_PBXConnectorUDPPortcalendarType": 40406,"iso8601"
"MaxMissedCallsBusy": -1, }
"dtLastCallEnd": "2020-07-20T01:55:25.981"},
"bShowCurrentCallsWallboardBillingPositionNumber": truenull,
"LDAPAuthenticationUserbInternal": nullfalse,
"dtCreatedOutdialAccountCode": "2018-01-16T12:08:47.876"null,
"IPAddressMaskUnitPrice4": null,
"StartGraphIntervalSupervisorMinutesUnitPrice3": 15null,
"bDiallerContactsHistoryForceableUnitPrice2": truenull,
"NextDisconnectIsTransferbActive": nulltrue,
"SecurityGroupsIDUnitPrice1": 5null,
"AcdTotalCallRecordingsDayUnitLength3": 14318null,
"PWDHashBillingContractNumber": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B"null,
"EmailUnitLength2": "robert.graham@jtel.de"null,
"MaxMissedCallsNoAnswerUnitLength4": -1null,
"TeamsAvailabilityServiceNumberParams": "Away",
"JTS_CreatedByForeignSystem": null<?xml version=\"1.0\" ... XML Data for Service Number Parameters ... ",
"bProCallStatusSynchronisationbCockpitRepeaterFlag": false,
"MaximumCallRecordingsDayBillingNumber": null,
"AgentNameWavesIDbAllowMobile": 1682null,
"StartShortHangupsSupervisorSecondsUnitLength1": 5null,
"LocationsIDbOptionalChecksActive": nullfalse,
"nInnovaphonePBXIntegrationPositionMiniClientDynamicPriorityGroupsID": 3null,
"NameBillingCustomerNumber": "Admin"null,
"bUseWebSMSBlackListsID": truenull,
"AcdMissedCallCounterRejectedbTarifWavesDisable": 0false,
"TelTempClientTrafficManagementPoliciesID": "49199123456789"null,
"UsersProfilesIDbCockpitEvnFlag": nullfalse,
"dtExecutionTimedtBillingLastChange": "17:30"null,
"bUseAcdFreeSeatingWhitelistRoutingTypesID": false0,
"TransactionCodeMandatoryAcdGroupsIDSystemTrafficManagementPoliciesID": null,
"LastCONNRESBillingBillingText": null,
"varCallDataIDTimingNumber1": null,
"MaxChatsPerAgentTimingNumber2": 1null,
"bUseWebCallbackRoutingPlansID": truenull,
"JTS_ForeignSystemGUIDbPeakService": null,
"bSalesForceTestOpenCTIUserbCockpitOriginFlag": truefalse,
"dtEarliestRedialBillingPK": "2020-08-09T12:11:47.309"null,
"DefaultEMailLanguagesIDdtFrom": 1null,
"StartServiceQuotaSupervisorPercentTrunkGroupsID": 80null,
"nInnovaphonePBXIntegrationPositionFullClientnCallsReset": 0null,
"dtLastMediaEventApplySeconds2": "2020-08-09T01:51:26.958"null,
"NickNameApplySeconds1": "AD"null,
"bChangeAgentStatusAfterWebLogoutWhiteListsID": falsenull,
"Tel2ApplySeconds4": ""null,
"LimitPageSizebCockpitConferenceFlag": 30false,
"StartTimeSupervisorMinuteClientsID": 01,
"bNotifyAutoLogoutApplySeconds3": falsenull,
"bSOAPSuperuserResellersID": true,1
} |
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Users Data StructureA User is represented as a JSON Object as shown in the following example. Translations Ignore |
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{ "dtTeamsAvailability": null,
"AcdMissedCallCounterBusybTelCallsForwarding": 0false,
"bInnovaphonePBXIntegrationActiveFullClientbUseWebMail": falsetrue,
"AgentStatusAfterWebLogoutIDdtPBXTelephoneStatus": 1"2020-07-07T06:20:14.558",
"Tel6bUseWebEmail": "4917623976938"true,
"JTS_FoundInUpdateCyclebNotifyWebMail": null,
"Tel5BaseNumber": ""null,
"Tel4OnHoldPendingTransfer": ""null,
"dtLastModifiedAcdGroupsCallMarkersDisplayOption": "2020-08-09T02:33:34.038"null,
"bActiveJTS_PBXConnectorUDPAddress": true"test8s2",
"Tel3dtAcdLoggedIn": "2020-08-09T12:11:47.308",
"DDIWallboardNumberColumns": null1,
"bExtendedMailClientAcdMissedCallCounterNoAnswer": true0,
"TransactionCodeMandatoryUserDataClonedPbxTelStatusID": null0,
"StartTimeSupervisorHourID": 03,
"dtTelephoneStatusAgentPIN": "2020-07-20T01:55:28.7210003",
"MaxMissedCallsPasswordResetURL": -1null,
"LastCallStatisticsPartBIDTeamsActivity": null"Away",
"LastTelActiveClientAttributesID": "49199123456789"3,
"AgentStatusAfterLogoutNoAnswerIDJTS_ForeignSystemID": null,
"AcdMaxPostCallIntervallDefaultOutboundGroupsID": 0235,
"TelActivebAutoLogoffDisabled": "49199123456789"false,
"AgentNumberAcdAdditionalPostCallIntervall": null0,
"dtPauseStartdtTeamsActivity": null,
"ActiveDiallerCampaignsIDUID": null"admin",
"StartServiceLevelSupervisorSecondsbAutomaticCallAnswer": 20false,
"DefaultLanguagesIDMaxMissedCallsRejected": -1,
"bCallAlwaysDiallerContactsHistoryID": falsenull,
"bMultiChannelAgentbUseWebFax": falsetrue,
"TelCallsForwardingdtLastCall": null"2020-08-09T01:51:26.958",
"AcdMissedCallCounterPbxCallID2": 0null,
"MaxParallelCallsStartZoomLevelSupervisor": null100,
"AgentStatusAfterLogoutBusyIDPbxTelStatusID": null0,
"StatisticsPartBIDTransactionCodeMandatoryMaximumOne": 235857null,
"bSalesForceAutomaticScreenPopbUseWebTicket": true,
"AgentStatusAfterLogoutIDbInnovaphonePBXIntegrationActiveMiniClient": 1false,
"AgentStatusAfterLogoutAllIDAcdLoginCallSeconds": null0,
"DepartmentsIDPbxCallID": 1null,
"AcdAgentStatusIDdtLastCONNRES": 2"2020-07-20T01:55:28.719",
"dtPasswordResetURLExpireFirstName": null"Skill 10",
"ClientsIDAcdLoginTotalCalls": 10,
"bDailyAutologoutActiveCallRecordingEveryXCalls": false0,
"PauseDuration": null,
"dtLastAcdStatus": "2020-08-09T12:11:47.308",
"TransactionCodeMandatoryStatisticsPartAID": null,
"JTS_PBXConnectorUDPPort": 40406,
"MaxMissedCallsBusy": -1,
"dtLastCallEnd": "2020-07-20T01:55:25.981",
"bShowCurrentCallsWallboard": true,
"LDAPAuthenticationUser": null,
"dtCreated": "2018-01-16T12:08:47.876",
"IPAddressMask": null,
"StartGraphIntervalSupervisorMinutes": 15,
"bDiallerContactsHistoryForceable": true,
"NextDisconnectIsTransfer": null,
"SecurityGroupsID": 5,
"AcdTotalCallRecordingsDay": 14318,
"PWDHash": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B",
"Email": "robert.graham@jtel.de",
"MaxMissedCallsNoAnswer": -1,
"TeamsAvailability": "Away",
"JTS_CreatedByForeignSystem": null,
"bProCallStatusSynchronisation": false,
"MaximumCallRecordingsDay": null,
"AgentNameWavesID": 1682,
"StartShortHangupsSupervisorSeconds": 5,
"LocationsID": null,
"nInnovaphonePBXIntegrationPositionMiniClient": 3,
"Name": "Admin",
"bUseWebSMS": true,
"AcdMissedCallCounterRejected": 0,
"TelTemp": "49199123456789",
"UsersProfilesID": null,
"dtExecutionTime": "17:30",
"bUseAcdFreeSeatingWhitelist": false,
"TransactionCodeMandatoryAcdGroupsID": null,
"LastCONNRES": null,
"varCallDataID": null,
"MaxChatsPerAgent": 1,
"bUseWebCallback": true,
"JTS_ForeignSystemGUID": null,
"bSalesForceTestOpenCTIUser": true,
"dtEarliestRedial": "2020-08-09T12:11:47.309",
"DefaultEMailLanguagesID": 1,
"StartServiceQuotaSupervisorPercent": 80,
"nInnovaphonePBXIntegrationPositionFullClient": 0,
"dtLastMediaEvent": "2020-08-09T01:51:26.958",
"NickName": "AD",
"bChangeAgentStatusAfterWebLogout": false,
"Tel2": "",
"LimitPageSize": 30,
"StartTimeSupervisorMinute": 0,
"bNotifyAutoLogout": false,
"bSOAPSuperuser": true,
"dtTeamsAvailability": null,
"AcdMissedCallCounterBusy": 0,
"bInnovaphonePBXIntegrationActiveFullClient": false,
"AgentStatusAfterWebLogoutID": 1,
"Tel6": "4917623976938",
"JTS_FoundInUpdateCycle": null,
"Tel5": "",
"Tel4": "",
"dtLastModified": "2020-08-09T02:33:34.038",
"bActive": true,
"Tel3": "",
"DDI": null,
"bExtendedMailClient": true,
"TransactionCodeMandatoryUserData": null,
"StartTimeSupervisorHour": 0,
"dtTelephoneStatus": "2020-07-20T01:55:28.721",
"MaxMissedCalls": -1,
"LastCallStatisticsPartBID": null,
"LastTelActive": "49199123456789",
"AgentStatusAfterLogoutNoAnswerID": null,
"AcdMaxPostCallIntervall": 0,
"TelActive": "49199123456789",
"AgentNumber": null,
"dtPauseStart": null,
"ActiveDiallerCampaignsID": null,
"StartServiceLevelSupervisorSeconds": 20,
"DefaultLanguagesID": 1,
"bCallAlways": false,
"bMultiChannelAgent": false,
"TelCallsForwarding": null,
"AcdMissedCallCounter": 0,
"MaxParallelCalls": null,
"AgentStatusAfterLogoutBusyID": null,
"StatisticsPartBID": 235857,
"bSalesForceAutomaticScreenPop": true,
"AgentStatusAfterLogoutID": 1,
"AgentStatusAfterLogoutAllID": null,
"DepartmentsID": 1,
"AcdAgentStatusID": 2,
"dtPasswordResetURLExpire": null,
"ClientsID": 1,
"bDailyAutologoutActive": false,
"bTelFlexible": false,
"bPbxTelStatusSetByTelActive": false,
"Tel": "49199123456789",
"ResellersID": 1,
"TelStatusID": 0,
"AgentStatusAfterLogoutRejectedID": null
} |
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