AcdGroups Data Structure
An ACD Group is represented as a JSON Object as shown in the following example:
{
"QueueMusicID4Sec": 10,
"SupervisorAggregationSkill5ID": null,
"DistributionAlgorithmID": 3,
"ServiceLevelSeconds": 20,
"AgentRedialTimeOnBusy": 0,
"dtAgentAutoLogoutSchedule": null,
"PlayAnnouncementToTime": 0,
"TransferOptionInternal": "AcdGroup.TransferOption.3",
"CallPrioTransferInternal": 0,
"StairFunctionValue": 10,
"CrmUrl": "http://www.google.de?ServiceNumbersName=${ServiceNumbersName}&ServiceNumbersName2=${ServiceNumbersName2}",
"StartQueueStep": "10",
"bCallTransferPlayStatusAnnouncements": false,
"CallRecordingDTMFsOptIn": "1",
"FaxHeadline": null,
"bProvideSIPHistoryToCallTransferInternal": false,
"JTS_ForeignSystemID": null,
"SIPDisplay": null,
"bMaximumPositionAnnouncement": false,
"dtLastCallWarningSent": null,
"AgentWarningOnNoAvailableWavesIDExternal": null,
"AutoresponseText": null,
"MinLoggedInAgentCountSupervisor": 0,
"AgentWarningOnNoAvailableWavesIDInternal": null,
"ConversationRecordType": "AcdGroups.RecordFunction.3",
"WaitingPositionAnnouncementID2": null,
"dtLastWarningServiceLevelSent": null,
"SIPDisplayTransferInternal": "alterschalter",
"LongCallsMinutes": 30,
"bMinAgentLoggedInWarningCountActive": true,
"dtLastCall": null,
"AdditionalPostCallInterval": 0,
"MinServiceLevel": 0,
"AgentAutoDailyLogoutScheduleTime": "00:00",
"SkillTimeFactor": 0,
"StairFunctionTime": 10,
"PostVoiceMailInterval": 0,
"HangUp1Time": 0,
"bSecondarySkillSortFirst": false,
"AgentRedialTimeOnRejected": 0,
"bBackToAgentAfterNumberAnnouncement": false,
"bCostFreeQueueingBeforeConnect": false,
"bQueueCanOpenWithNoAgents": true,
"PlayAnnouncementTo": 0,
"bAutoLogoutSupEmail": false,
"AddInfo": "%CALLER_DISPLAY%",
"bMandatoryTransactionCode": true,
"GuidedTransferWhisperWavesIDExternal": null,
"bReplaceCLIPerGroup": false,
"CurrentServiceLevel": null,
"MaxMissedCallsNoAnswer": -1,
"JTS_CreatedByForeignSystem": null,
"MaxQueueSize": -1,
"CallMarkersDisplayOption": "AcdGroup.CallMarkersDisplayOption.1",
"QueueAnnouncementID4": 141,
"QueueAnnouncementID3": 140,
"SupervisorAggregationSkill3ID": null,
"bOverflowSupEMail": false,
"Name": "Gruppe 1",
"QueueAnnouncementID5": 138,
"bProvideSIPHistoryToCallTransferExternal": true,
"WorkBreakSlotIndicator": 50,
"bInternalGroup": null,
"GroupNameWavesID": 1690,
"bLocalMusicOnRemoteHold": false,
"LongWaitingTimeAnnouncementID": null,
"MaxPostCallIntervalTel": 0,
"MinNotBusyInterval": 0,
"QueueMusicID3Sec": 10,
"ServiceNumberID": 99,
"GroupNumber": null,
"bMandatoryTransactionCodeAcdEventsType7": true,
"bMandatoryTransactionCodeAcdEventsType5": true,
"bMandatoryTransactionCodeAcdEventsType6": true,
"bMandatoryTransactionCodeAcdEventsType3": true,
"AcdJunkGroupLockTimesID": 15,
"bMandatoryTransactionCodeAcdEventsType4": true,
"OpeningTimesID": null,
"bMandatoryTransactionCodeAcdEventsType1": true,
"bMandatoryTransactionCodeAcdEventsType2": true,
"QueueAnnouncementID2": 139,
"QueueAnnouncementID1": 142,
"JTS_FoundInUpdateCycle": null,
"dtLastModified": "2020-07-03T01:37:21.552",
"QueueMusicID2Sec": 10,
"SupervisorAggregationSkill4ID": null,
"bIncomingCallsContactOverrideFromDialler": false,
"bAgentAutoDailyLogoutActive": false,
"bAgentWarningOnNoAvailableExternal": false,
"bContinueCallOnCallerHangupInternal": false,
"bAgentAnnounceGroupsNumber": false,
"MaxQueueCoefficient": -1,
"FaxID": null,
"MinPostEventInterval": 0,
"VoiceMailResendInterval": 0,
"PrimaryAcdGroupAgentID": null,
"bExtendedGroupSearch": true,
"bMaximumTimeAnnouncement": false,
"TransferOptionExternal": "AcdGroup.TransferOption.3",
"dtLastCallInterval": 0,
"bMaximumOneTransactionCodePerCall": true,
"bAlwaysRecordAgent": false,
"bSupervisorMonitoring": true,
"QueueMusicID": 112,
"bAgentAnnounceCallingParty": false,
"PlayAnnouncementFromTime": 0,
"ClientsID": 1,
"WaitingPositionAnnouncementID": null,
"bActivateFTPUpload": false,
"bTimePositionAnnouncement": true,
"WaitMusicOnTransferID": 112,
"bAutomaticCallbackForLostQueuedCalls": false,
"SupervisorAggregationSkill1ID": null,
"dtAgentAutoLogoutLast": null,
"bCallerCanDeactivateCallRecordingType4": false,
"bAutoresponseEnabled": null,
"bCallerCanDeactivateCallRecordingType1": false,
"bTimeAnnouncement4": true,
"Announcement1ID": 138,
"bTimeAnnouncement5": true,
"bTimeAnnouncement2": true,
"ID": 235,
"bCallMonitoring": true,
"bTimeAnnouncement3": true,
"bTimeAnnouncement0": true,
"bTimeAnnouncement1": true,
"bOverwriteCRM": true,
"bReplaceCLIDestination": false,
"bProvideSIPHistoryToAgentCall": true,
"WaitingTimeAnnouncementID2": null,
"bIncomingCallsContactDiallerResultNoTAC": false,
"bHideFromCallProcessing": false,
"bTicketResendAfterAgentLogout": false,
"PlayAnnouncementFrom": 0,
"MaxMissedCallsRejected": -1,
"PostCallIntervalOutbound": 0,
"bAgentAnnounceGroupsName": true,
"MinAgents": 0,
"bRoundTimeAnnouncement": true,
"AdditionalPostCallIntervalTel": 0,
"bEMailResendAfterAgentLogout": false,
"SupervisorAggregationSkill2ID": null,
"CrmUrlWithParameter": null,
"bAgentWarningOnNoAvailableInternal": false,
"Announcement2ID": null,
"HangUp3Time": 0,
"QueueAcceptCallAfterSeconds": -1,
"bReverseSkillSort": false,
"WaitingTimeAnnouncementID": null,
"AcdJunkGroupsID": 2,
"bContinueCallOnCallerHangupExternal": false,
"QueueMusicID1Sec": 10,
"MaxMissedCallsBusy": -1,
"MaxTransferRingTimeInternal": 10,
"bVoiceMailResendAfterAgentLogout": false,
"LastAgentCallTime": 1440,
"PostCallAcdEventsInterval": 0,
"bMergeAnnounce": false,
"RoutingApplicationsID": null,
"HolidayListID": null,
"bDefaultGroup": null,
"bCallBackResendAfterAgentLogout": false,
"AcdGroupsType": 0,
"MinLoggedInAgentCountAcdGroupAggregationID": null,
"PostCallInterval": 0,
"dtAgentAutoDailyLogoutLast": null,
"bStairFunction": false,
"bSMSResendAfterAgentLogout": false,
"MaxAgentRingTime": 20,
"LongWaitingTimeRelations": -1,
"bNumberPositionAnnouncement": false,
"bPositionAnnouncement0": false,
"AgentRedialTimeOnNoAnswer": 0,
"bPositionAnnouncement1": true,
"SecondaryDistributionAlgorithmID": 1,
"SIPDisplayTransferExternal": "$agent_tel",
"MaxMissedCalls": -1,
"bFaxResendAfterAgentLogout": false,
"ConfluenceTextBlocksTagsEmail": "autoresponder,vertrag",
"DirectServiceNumbersID": 99,
"MaxQueueTime": -1,
"MaxPostCallInterval": 0,
"MinAgentLoggedInWarningCount": 2,
"MaxTransferRingTimeExternal": 20,
"QueueMusicID5Sec": 120,
"bLongCallsEmail": false,
"GuidedTransferWhisperWavesIDInternal": null,
"bPositionAnnouncement4": true,
"bPositionAnnouncement5": true,
"bPositionAnnouncement2": true,
"MandatoryTransactionCodeAutomaticEndID": null,
"OpenCallbackOption": "AcdGroup.OpenCallbackOption.3",
"QueueOffhookAnnouncementID": null,
"bPositionAnnouncement3": true,
"TarifAnnouncementWavesID": null,
"bCallRedirectionAfterNumberAnnouncement": false
}
Languages Structure
A Language is represented as a JSON Object as shown in the following example:
{
"ISOCode": "de-DE",
"bASRTTS": true,
"bPortalFrontEnd": true,
"bCreateAllMissingTexts": true,
"bStaticWavesAvailable": true,
"ShortText": "Languages.de-DE",
"ID": 2,
"ShortISOCode": "de",
"TTSLanguagesName": "German (Germany)",
"bDefaultShortISOCodeLanguage": true
}
ServiceNumbers Structure
A ServiceNumber is represented as a JSON Object as shown in the following example:
{
"ContractNumber": null,
"dtTo": null,
"EndNumber": "",
"dtReset": "2022-06-17T15:19:12.484+02:00",
"ResellerTrafficManagementPoliciesID": null,
"RootNumber": "49199500",
"Name": "49199500",
"Description2": null,
"Description3": null,
"Description1": null,
"CustomerNumber": null,
"TimingNumber3": null,
"RoutingApplicationsID": 1,
"TimingNumber4": null,
"bCockpitTrafficFlag": false,
"ParentCustomerNumber": null,
"StartNumber": "",
"ID": 346,
"Description4": null,
"Name2": "49199500",
"bAllowPayPhone": null,
"bAllowInternational": null,
"AreaCodesID": 8251,
"MaxCallSecondsWavesID": null,
"ServiceNumberStatusID": null,
"dtPortalLastChange": {
"dayOfYear": 77,
"nano": 261779000,
"year": 2021,
"monthValue": 3,
"dayOfMonth": 18,
"hour": 14,
"minute": 14,
"second": 21,
"month": "MARCH",
"dayOfWeek": "THURSDAY",
"chronology": {
"id": "ISO",
"calendarType": "iso8601"
}
},
"BillingPositionNumber": null,
"bInternal": false,
"OutdialAccountCode": null,
"UnitPrice4": null,
"UnitPrice3": null,
"UnitPrice2": null,
"bActive": true,
"UnitPrice1": null,
"UnitLength3": null,
"BillingContractNumber": null,
"UnitLength2": null,
"UnitLength4": null,
"ServiceNumberParams": "<?xml version=\"1.0\" ... XML Data for Service Number Parameters ... ",
"bCockpitRepeaterFlag": false,
"BillingNumber": null,
"bAllowMobile": null,
"UnitLength1": null,
"bOptionalChecksActive": false,
"DynamicPriorityGroupsID": null,
"BillingCustomerNumber": null,
"BlackListsID": null,
"bTarifWavesDisable": false,
"ClientTrafficManagementPoliciesID": null,
"bCockpitEvnFlag": false,
"dtBillingLastChange": null,
"RoutingTypesID": 0,
"SystemTrafficManagementPoliciesID": null,
"BillingBillingText": null,
"TimingNumber1": null,
"TimingNumber2": null,
"RoutingPlansID": null,
"bPeakService": null,
"bCockpitOriginFlag": false,
"BillingPK": null,
"dtFrom": null,
"TrunkGroupsID": null,
"nCallsReset": null,
"ApplySeconds2": null,
"ApplySeconds1": null,
"WhiteListsID": null,
"ApplySeconds4": null,
"bCockpitConferenceFlag": false,
"ClientsID": 1,
"ApplySeconds3": null,
"ResellersID": 1
}
Users Data Structure
A User is represented as a JSON Object as shown in the following example.
{
"bTelCallsForwarding": false,
"bUseWebMail": true,
"dtPBXTelephoneStatus": "2020-07-07T06:20:14.558",
"bUseWebEmail": true,
"bNotifyWebMail": null,
"BaseNumber": null,
"OnHoldPendingTransfer": null,
"AcdGroupsCallMarkersDisplayOption": null,
"JTS_PBXConnectorUDPAddress": "test8s2",
"dtAcdLoggedIn": "2020-08-09T12:11:47.308",
"WallboardNumberColumns": 1,
"AcdMissedCallCounterNoAnswer": 0,
"ClonedPbxTelStatusID": 0,
"ID": 3,
"AgentPIN": "0003",
"PasswordResetURL": null,
"TeamsActivity": "Away",
"ClientAttributesID": 3,
"JTS_ForeignSystemID": null,
"DefaultOutboundGroupsID": 235,
"bAutoLogoffDisabled": false,
"AcdAdditionalPostCallIntervall": 0,
"dtTeamsActivity": null,
"UID": "admin",
"bAutomaticCallAnswer": false,
"MaxMissedCallsRejected": -1,
"DiallerContactsHistoryID": null,
"bUseWebFax": true,
"dtLastCall": "2020-08-09T01:51:26.958",
"PbxCallID2": null,
"StartZoomLevelSupervisor": 100,
"PbxTelStatusID": 0,
"TransactionCodeMandatoryMaximumOne": null,
"bUseWebTicket": true,
"bInnovaphonePBXIntegrationActiveMiniClient": false,
"AcdLoginCallSeconds": 0,
"PbxCallID": null,
"dtLastCONNRES": "2020-07-20T01:55:28.719",
"FirstName": "Skill 10",
"AcdLoginTotalCalls": 0,
"CallRecordingEveryXCalls": 0,
"PauseDuration": null,
"dtLastAcdStatus": "2020-08-09T12:11:47.308",
"TransactionCodeMandatoryStatisticsPartAID": null,
"JTS_PBXConnectorUDPPort": 40406,
"MaxMissedCallsBusy": -1,
"dtLastCallEnd": "2020-07-20T01:55:25.981",
"bShowCurrentCallsWallboard": true,
"LDAPAuthenticationUser": null,
"dtCreated": "2018-01-16T12:08:47.876",
"IPAddressMask": null,
"StartGraphIntervalSupervisorMinutes": 15,
"bDiallerContactsHistoryForceable": true,
"NextDisconnectIsTransfer": null,
"SecurityGroupsID": 5,
"AcdTotalCallRecordingsDay": 14318,
"PWDHash": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B",
"Email": "robert.graham@jtel.de",
"MaxMissedCallsNoAnswer": -1,
"TeamsAvailability": "Away",
"JTS_CreatedByForeignSystem": null,
"bProCallStatusSynchronisation": false,
"MaximumCallRecordingsDay": null,
"AgentNameWavesID": 1682,
"StartShortHangupsSupervisorSeconds": 5,
"LocationsID": null,
"nInnovaphonePBXIntegrationPositionMiniClient": 3,
"Name": "Admin",
"bUseWebSMS": true,
"AcdMissedCallCounterRejected": 0,
"TelTemp": "49199123456789",
"UsersProfilesID": null,
"dtExecutionTime": "17:30",
"bUseAcdFreeSeatingWhitelist": false,
"TransactionCodeMandatoryAcdGroupsID": null,
"LastCONNRES": null,
"varCallDataID": null,
"MaxChatsPerAgent": 1,
"bUseWebCallback": true,
"JTS_ForeignSystemGUID": null,
"bSalesForceTestOpenCTIUser": true,
"dtEarliestRedial": "2020-08-09T12:11:47.309",
"DefaultEMailLanguagesID": 1,
"StartServiceQuotaSupervisorPercent": 80,
"nInnovaphonePBXIntegrationPositionFullClient": 0,
"dtLastMediaEvent": "2020-08-09T01:51:26.958",
"NickName": "AD",
"bChangeAgentStatusAfterWebLogout": false,
"Tel2": "",
"LimitPageSize": 30,
"StartTimeSupervisorMinute": 0,
"bNotifyAutoLogout": false,
"bSOAPSuperuser": true,
"dtTeamsAvailability": null,
"AcdMissedCallCounterBusy": 0,
"bInnovaphonePBXIntegrationActiveFullClient": false,
"AgentStatusAfterWebLogoutID": 1,
"Tel6": "4917623976938",
"JTS_FoundInUpdateCycle": null,
"Tel5": "",
"Tel4": "",
"dtLastModified": "2020-08-09T02:33:34.038",
"bActive": true,
"Tel3": "",
"DDI": null,
"bExtendedMailClient": true,
"TransactionCodeMandatoryUserData": null,
"StartTimeSupervisorHour": 0,
"dtTelephoneStatus": "2020-07-20T01:55:28.721",
"MaxMissedCalls": -1,
"LastCallStatisticsPartBID": null,
"LastTelActive": "49199123456789",
"AgentStatusAfterLogoutNoAnswerID": null,
"AcdMaxPostCallIntervall": 0,
"TelActive": "49199123456789",
"AgentNumber": null,
"dtPauseStart": null,
"ActiveDiallerCampaignsID": null,
"StartServiceLevelSupervisorSeconds": 20,
"DefaultLanguagesID": 1,
"bCallAlways": false,
"bMultiChannelAgent": false,
"TelCallsForwarding": null,
"AcdMissedCallCounter": 0,
"MaxParallelCalls": null,
"AgentStatusAfterLogoutBusyID": null,
"StatisticsPartBID": 235857,
"bSalesForceAutomaticScreenPop": true,
"AgentStatusAfterLogoutID": 1,
"AgentStatusAfterLogoutAllID": null,
"DepartmentsID": 1,
"AcdAgentStatusID": 2,
"dtPasswordResetURLExpire": null,
"ClientsID": 1,
"bDailyAutologoutActive": false,
"bTelFlexible": false,
"bPbxTelStatusSetByTelActive": false,
"Tel": "49199123456789",
"ResellersID": 1,
"TelStatusID": 0,
"AgentStatusAfterLogoutRejectedID": null
}