AcdGroups Data StructureAn ACD Group is represented as a JSON Object as shown in the following example: Translations Ignore |
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{
"QueueMusicID4Sec": 10,
"SupervisorAggregationSkill5ID": null,
"DistributionAlgorithmID": 3,
"ServiceLevelSeconds": 20,
"AgentRedialTimeOnBusy": 0,
"dtAgentAutoLogoutSchedule": null,
"PlayAnnouncementToTime": 0,
"TransferOptionInternal": "AcdGroup.TransferOption.3",
"CallPrioTransferInternal": 0,
"StairFunctionValue": 10,
"CrmUrl": "http://www.google.de?ServiceNumbersName=${ServiceNumbersName}&ServiceNumbersName2=${ServiceNumbersName2}",
"StartQueueStep": "10",
"bCallTransferPlayStatusAnnouncements": false,
"CallRecordingDTMFsOptIn": "1",
"FaxHeadline": null,
"bProvideSIPHistoryToCallTransferInternal": false,
"JTS_ForeignSystemID": null,
"SIPDisplay": null,
"bMaximumPositionAnnouncement": false,
"dtLastCallWarningSent": null,
"AgentWarningOnNoAvailableWavesIDExternal": null,
"AutoresponseText": null,
"MinLoggedInAgentCountSupervisor": 0,
"AgentWarningOnNoAvailableWavesIDInternal": null,
"ConversationRecordType": "AcdGroups.RecordFunction.3",
"WaitingPositionAnnouncementID2": null,
"dtLastWarningServiceLevelSent": null,
"SIPDisplayTransferInternal": "alterschalter",
"LongCallsMinutes": 30,
"bMinAgentLoggedInWarningCountActive": true,
"dtLastCall": null,
"AdditionalPostCallInterval": 0,
"MinServiceLevel": 0,
"AgentAutoDailyLogoutScheduleTime": "00:00",
"SkillTimeFactor": 0,
"StairFunctionTime": 10,
"PostVoiceMailInterval": 0,
"HangUp1Time": 0,
"bSecondarySkillSortFirst": false,
"AgentRedialTimeOnRejected": 0,
"bBackToAgentAfterNumberAnnouncement": false,
"bCostFreeQueueingBeforeConnect": false,
"bQueueCanOpenWithNoAgents": true,
"PlayAnnouncementTo": 0,
"bAutoLogoutSupEmail": false,
"AddInfo": "%CALLER_DISPLAY%",
"bMandatoryTransactionCode": true,
"GuidedTransferWhisperWavesIDExternal": null,
"bReplaceCLIPerGroup": false,
"CurrentServiceLevel": null,
"MaxMissedCallsNoAnswer": -1,
"JTS_CreatedByForeignSystem": null,
"MaxQueueSize": -1,
"CallMarkersDisplayOption": "AcdGroup.CallMarkersDisplayOption.1",
"QueueAnnouncementID4": 141,
"QueueAnnouncementID3": 140,
"SupervisorAggregationSkill3ID": null,
"bOverflowSupEMail": false,
"Name": "Gruppe 1",
"QueueAnnouncementID5": 138,
"bProvideSIPHistoryToCallTransferExternal": true,
"WorkBreakSlotIndicator": 50,
"bInternalGroup": null,
"GroupNameWavesID": 1690,
"bLocalMusicOnRemoteHold": false,
"LongWaitingTimeAnnouncementID": null,
"MaxPostCallIntervalTel": 0,
"MinNotBusyInterval": 0,
"QueueMusicID3Sec": 10,
"ServiceNumberID": 99,
"GroupNumber": null,
"bMandatoryTransactionCodeAcdEventsType7": true,
"bMandatoryTransactionCodeAcdEventsType5": true,
"bMandatoryTransactionCodeAcdEventsType6": true,
"bMandatoryTransactionCodeAcdEventsType3": true,
"AcdJunkGroupLockTimesID": 15,
"bMandatoryTransactionCodeAcdEventsType4": true,
"OpeningTimesID": null,
"bMandatoryTransactionCodeAcdEventsType1": true,
"bMandatoryTransactionCodeAcdEventsType2": true,
"QueueAnnouncementID2": 139,
"QueueAnnouncementID1": 142,
"JTS_FoundInUpdateCycle": null,
"dtLastModified": "2020-07-03T01:37:21.552",
"QueueMusicID2Sec": 10,
"SupervisorAggregationSkill4ID": null,
"bIncomingCallsContactOverrideFromDialler": false,
"bAgentAutoDailyLogoutActive": false,
"bAgentWarningOnNoAvailableExternal": false,
"bContinueCallOnCallerHangupInternal": false,
"bAgentAnnounceGroupsNumber": false,
"MaxQueueCoefficient": -1,
"FaxID": null,
"MinPostEventInterval": 0,
"VoiceMailResendInterval": 0,
"PrimaryAcdGroupAgentID": null,
"bExtendedGroupSearch": true,
"bMaximumTimeAnnouncement": false,
"TransferOptionExternal": "AcdGroup.TransferOption.3",
"dtLastCallInterval": 0,
"bMaximumOneTransactionCodePerCall": true,
"bAlwaysRecordAgent": false,
"bSupervisorMonitoring": true,
"QueueMusicID": 112,
"bAgentAnnounceCallingParty": false,
"PlayAnnouncementFromTime": 0,
"ClientsID": 1,
"WaitingPositionAnnouncementID": null,
"bActivateFTPUpload": false,
"bTimePositionAnnouncement": true,
"WaitMusicOnTransferID": 112,
"bAutomaticCallbackForLostQueuedCalls": false,
"SupervisorAggregationSkill1ID": null,
"dtAgentAutoLogoutLast": null,
"bCallerCanDeactivateCallRecordingType4": false,
"bAutoresponseEnabled": null,
"bCallerCanDeactivateCallRecordingType1": false,
"bTimeAnnouncement4": true,
"Announcement1ID": 138,
"bTimeAnnouncement5": true,
"bTimeAnnouncement2": true,
"ID": 235,
"bCallMonitoring": true,
"bTimeAnnouncement3": true,
"bTimeAnnouncement0": true,
"bTimeAnnouncement1": true,
"bOverwriteCRM": true,
"bReplaceCLIDestination": false,
"bProvideSIPHistoryToAgentCall": true,
"WaitingTimeAnnouncementID2": null,
"bIncomingCallsContactDiallerResultNoTAC": false,
"bHideFromCallProcessing": false,
"bTicketResendAfterAgentLogout": false,
"PlayAnnouncementFrom": 0,
"MaxMissedCallsRejected": -1,
"PostCallIntervalOutbound": 0,
"bAgentAnnounceGroupsName": true,
"MinAgents": 0,
"bRoundTimeAnnouncement": true,
"AdditionalPostCallIntervalTel": 0,
"bEMailResendAfterAgentLogout": false,
"SupervisorAggregationSkill2ID": null,
"CrmUrlWithParameter": null,
"bAgentWarningOnNoAvailableInternal": false,
"Announcement2ID": null,
"HangUp3Time": 0,
"QueueAcceptCallAfterSeconds": -1,
"bReverseSkillSort": false,
"WaitingTimeAnnouncementID": null,
"AcdJunkGroupsID": 2,
"bContinueCallOnCallerHangupExternal": false,
"QueueMusicID1Sec": 10,
"MaxMissedCallsBusy": -1,
"MaxTransferRingTimeInternal": 10,
"bVoiceMailResendAfterAgentLogout": false,
"LastAgentCallTime": 1440,
"PostCallAcdEventsInterval": 0,
"bMergeAnnounce": false,
"RoutingApplicationsID": null,
"HolidayListID": null,
"bDefaultGroup": null,
"bCallBackResendAfterAgentLogout": false,
"AcdGroupsType": 0,
"MinLoggedInAgentCountAcdGroupAggregationID": null,
"PostCallInterval": 0,
"dtAgentAutoDailyLogoutLast": null,
"bStairFunction": false,
"bSMSResendAfterAgentLogout": false,
"MaxAgentRingTime": 20,
"LongWaitingTimeRelations": -1,
"bNumberPositionAnnouncement": false,
"bPositionAnnouncement0": false,
"AgentRedialTimeOnNoAnswer": 0,
"bPositionAnnouncement1": true,
"SecondaryDistributionAlgorithmID": 1,
"SIPDisplayTransferExternal": "$agent_tel",
"MaxMissedCalls": -1,
"bFaxResendAfterAgentLogout": false,
"ConfluenceTextBlocksTagsEmail": "autoresponder,vertrag",
"DirectServiceNumbersID": 99,
"MaxQueueTime": -1,
"MaxPostCallInterval": 0,
"MinAgentLoggedInWarningCount": 2,
"MaxTransferRingTimeExternal": 20,
"QueueMusicID5Sec": 120,
"bLongCallsEmail": false,
"GuidedTransferWhisperWavesIDInternal": null,
"bPositionAnnouncement4": true,
"bPositionAnnouncement5": true,
"bPositionAnnouncement2": true,
"MandatoryTransactionCodeAutomaticEndID": null,
"OpenCallbackOption": "AcdGroup.OpenCallbackOption.3",
"QueueOffhookAnnouncementID": null,
"bPositionAnnouncement3": true,
"TarifAnnouncementWavesID": null,
"bCallRedirectionAfterNumberAnnouncement": false
} |
| Users Data Languages StructureA User Language is represented as a JSON Object as shown in the following example. : Translations Ignore |
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{
"bTelCallsForwarding "ISOCode": false,
"bUseWebMail"de-DE",
"bASRTTS": true,
"dtPBXTelephoneStatus": "2020-07-07T06:20:14.558",
"bUseWebEmail "bPortalFrontEnd": true,
"bCreateAllMissingTexts": true,
"bNotifyWebMail "bStaticWavesAvailable": nulltrue,
"ShortText": "Languages.de-DE",
"ID": 2,
"ShortISOCode": "de",
"TTSLanguagesName": "German (Germany)",
"bDefaultShortISOCodeLanguage": true
} |
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A ServiceNumber is represented as a JSON Object as shown in the following example: Translations Ignore |
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{ "BaseNumber": null,
"OnHoldPendingTransferContractNumber": null,
"AcdGroupsCallMarkersDisplayOptiondtTo": null,
"JTS_PBXConnectorUDPAddressEndNumber": "test8s2",
"dtAcdLoggedIndtReset": "20202022-0806-09T1217T15:1119:47.30812.484+02:00",
"WallboardNumberColumnsResellerTrafficManagementPoliciesID": 1null,
"AcdMissedCallCounterNoAnswerRootNumber": 0"49199500",
"ClonedPbxTelStatusIDName": 0"49199500",
"IDDescription2": 3null,
"AgentPINDescription3": "0003"null,
"PasswordResetURLDescription1": null,
"TeamsActivityCustomerNumber": "Away"null,
"ClientAttributesIDTimingNumber3": 3null,
"JTS_ForeignSystemIDRoutingApplicationsID": null1,
"DefaultOutboundGroupsIDTimingNumber4": 235null,
"bAutoLogoffDisabledbCockpitTrafficFlag": false,
"AcdAdditionalPostCallIntervallParentCustomerNumber": 0null,
"dtTeamsActivityStartNumber": null"",
"UIDID": "admin"346,
"bAutomaticCallAnswerDescription4": falsenull,
"MaxMissedCallsRejectedName2": -1"49199500",
"DiallerContactsHistoryIDbAllowPayPhone": null,
"bUseWebFaxbAllowInternational": truenull,
"dtLastCallAreaCodesID": "2020-08-09T01:51:26.958"8251,
"PbxCallID2MaxCallSecondsWavesID": null,
"StartZoomLevelSupervisorServiceNumberStatusID": 100null,
"PbxTelStatusIDdtPortalLastChange": 0,{
"TransactionCodeMandatoryMaximumOnedayOfYear": null77,
"bUseWebTicketnano": true261779000,
"bInnovaphonePBXIntegrationActiveMiniClientyear": false2021,
"AcdLoginCallSecondsmonthValue": 03,
"PbxCallIDdayOfMonth": null18,
"dtLastCONNREShour": "2020-07-20T01:55:28.719"14,
"FirstNameminute": "Skill 10"14,
"AcdLoginTotalCallssecond": 021,
"CallRecordingEveryXCallsmonth": 0"MARCH",
"PauseDurationdayOfWeek": null"THURSDAY",
"dtLastAcdStatuschronology": "2020-08-09T12:11:47.308",{
"TransactionCodeMandatoryStatisticsPartAID "id": null"ISO",
"JTS_PBXConnectorUDPPort "calendarType": 40406,
"iso8601"
"MaxMissedCallsBusy": -1}
},
"dtLastCallEndBillingPositionNumber": "2020-07-20T01:55:25.981"null,
"bShowCurrentCallsWallboardbInternal": truefalse,
"LDAPAuthenticationUserOutdialAccountCode": null,
"dtCreatedUnitPrice4": "2018-01-16T12:08:47.876"null,
"IPAddressMaskUnitPrice3": null,
"StartGraphIntervalSupervisorMinutesUnitPrice2": 15null,
"bDiallerContactsHistoryForceablebActive": true,
"NextDisconnectIsTransferUnitPrice1": null,
"SecurityGroupsIDUnitLength3": 5null,
"AcdTotalCallRecordingsDayBillingContractNumber": 14318null,
"PWDHashUnitLength2": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B"null,
"EmailUnitLength4": "robert.graham@jtel.de"null,
"MaxMissedCallsNoAnswerServiceNumberParams": -1 "<?xml version=\"1.0\" ... XML Data for Service Number Parameters ... ",
"TeamsAvailabilitybCockpitRepeaterFlag": "Away"false,
"JTS_CreatedByForeignSystemBillingNumber": null,
"bProCallStatusSynchronisationbAllowMobile": falsenull,
"MaximumCallRecordingsDayUnitLength1": null,
"AgentNameWavesIDbOptionalChecksActive": 1682false,
"StartShortHangupsSupervisorSecondsDynamicPriorityGroupsID": 5null,
"LocationsIDBillingCustomerNumber": null,
"nInnovaphonePBXIntegrationPositionMiniClientBlackListsID": 3null,
"NamebTarifWavesDisable": "Admin"false,
"bUseWebSMSClientTrafficManagementPoliciesID": truenull,
"AcdMissedCallCounterRejectedbCockpitEvnFlag": 0false,
"TelTempdtBillingLastChange": "49199123456789"null,
"UsersProfilesIDRoutingTypesID": null0,
"dtExecutionTimeSystemTrafficManagementPoliciesID": "17:30"null,
"bUseAcdFreeSeatingWhitelistBillingBillingText": falsenull,
"TransactionCodeMandatoryAcdGroupsIDTimingNumber1": null,
"LastCONNRESTimingNumber2": null,
"varCallDataIDRoutingPlansID": null,
"MaxChatsPerAgentbPeakService": 1null,
"bUseWebCallbackbCockpitOriginFlag": truefalse,
"JTS_ForeignSystemGUIDBillingPK": null,
"bSalesForceTestOpenCTIUserdtFrom": truenull,
"dtEarliestRedialTrunkGroupsID": "2020-08-09T12:11:47.309"null,
"DefaultEMailLanguagesIDnCallsReset": 1null,
"StartServiceQuotaSupervisorPercentApplySeconds2": 80null,
"nInnovaphonePBXIntegrationPositionFullClientApplySeconds1": 0null,
"dtLastMediaEventWhiteListsID": "2020-08-09T01:51:26.958",
null,
"NickNameApplySeconds4": "AD"null,
"bChangeAgentStatusAfterWebLogoutbCockpitConferenceFlag": false,
"Tel2ClientsID": ""1,
"LimitPageSizeApplySeconds3": 30null,
"ResellersID": 1
} |
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Users Data StructureA User is represented as a JSON Object as shown in the following example. Translations Ignore |
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{StartTimeSupervisorMinute": 0,
"bNotifyAutoLogoutbTelCallsForwarding": false,
"bSOAPSuperuserbUseWebMail": true,
"dtTeamsAvailabilitydtPBXTelephoneStatus": null"2020-07-07T06:20:14.558",
"AcdMissedCallCounterBusybUseWebEmail": 0true,
"bInnovaphonePBXIntegrationActiveFullClientbNotifyWebMail": falsenull,
"AgentStatusAfterWebLogoutIDBaseNumber": 1null,
"Tel6OnHoldPendingTransfer": "4917623976938"null,
"JTS_FoundInUpdateCycleAcdGroupsCallMarkersDisplayOption": null,
"Tel5JTS_PBXConnectorUDPAddress": "test8s2",
"Tel4dtAcdLoggedIn": "",
"dtLastModified": "2020-08-09T0209T12:3311:3447.038308",
"bActiveWallboardNumberColumns": true1,
"Tel3AcdMissedCallCounterNoAnswer": ""0,
"DDIClonedPbxTelStatusID": null0,
"bExtendedMailClientID": true3,
"TransactionCodeMandatoryUserDataAgentPIN": null"0003",
"StartTimeSupervisorHourPasswordResetURL": 0null,
"dtTelephoneStatusTeamsActivity": "2020-07-20T01:55:28.721Away",
"MaxMissedCallsClientAttributesID": -13,
"LastCallStatisticsPartBIDJTS_ForeignSystemID": null,
"LastTelActiveDefaultOutboundGroupsID": "49199123456789"235,
"AgentStatusAfterLogoutNoAnswerIDbAutoLogoffDisabled": nullfalse,
"AcdMaxPostCallIntervallAcdAdditionalPostCallIntervall": 0,
"TelActivedtTeamsActivity": "49199123456789"null,
"AgentNumberUID": null"admin",
"dtPauseStartbAutomaticCallAnswer": nullfalse,
"ActiveDiallerCampaignsIDMaxMissedCallsRejected": null-1,
"StartServiceLevelSupervisorSecondsDiallerContactsHistoryID": 20null,
"DefaultLanguagesIDbUseWebFax": 1true,
"bCallAlwaysdtLastCall": false"2020-08-09T01:51:26.958",
"bMultiChannelAgentPbxCallID2": falsenull,
"TelCallsForwardingStartZoomLevelSupervisor": null100,
"AcdMissedCallCounterPbxTelStatusID": 0,
"MaxParallelCallsTransactionCodeMandatoryMaximumOne": null,
"AgentStatusAfterLogoutBusyIDbUseWebTicket": nulltrue,
"StatisticsPartBIDbInnovaphonePBXIntegrationActiveMiniClient": 235857false,
"bSalesForceAutomaticScreenPopAcdLoginCallSeconds": true0,
"AgentStatusAfterLogoutIDPbxCallID": 1null,
"AgentStatusAfterLogoutAllIDdtLastCONNRES": null"2020-07-20T01:55:28.719",
"DepartmentsIDFirstName": "Skill 110",
"AcdAgentStatusIDAcdLoginTotalCalls": 20,
"dtPasswordResetURLExpireCallRecordingEveryXCalls": null0,
"ClientsIDPauseDuration": 1null,
"bDailyAutologoutActivedtLastAcdStatus": false"2020-08-09T12:11:47.308",
"bTelFlexibleTransactionCodeMandatoryStatisticsPartAID": falsenull,
"bPbxTelStatusSetByTelActiveJTS_PBXConnectorUDPPort": false40406,
"TelMaxMissedCallsBusy": "49199123456789"-1,
"ResellersIDdtLastCallEnd": 1"2020-07-20T01:55:25.981",
"TelStatusIDbShowCurrentCallsWallboard": 0true,
"AgentStatusAfterLogoutRejectedIDLDAPAuthenticationUser": null,
} |
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