The Supervisor - Media Events are influenced by the settings . All other fields in the Header Settings don’t have any influence. Media Types Variable | Wert |
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$STATISTICS_FROM_HOUR | Image Added
| $STATISTICS_FROM_MINUTE | Image Added
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All other header settings have no effect on media events. Wert | Kommentar |
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Tabelle | AcdEvents (CACHE) | Query | DataCache_AcdGroups_TodaysEventData.sql | Restriction | All events for the current ACD group that were modified within the displayed time. | Bedeutung | Media events that are currently being processed. |
Media Status |
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0 | New in the system | 1 | Is distributedIs distributed per Is distributed Distributed to the agent | 20 | New | for the AgentSupervisor - Media Events Caption TotalsSummary line |
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Distribute | The number of media in | the status “Is distributed”, “Is distributed per SMTP” or “Is distributed to the agent”"Distributed", "Distributed via SMTP", or "Distributed to Agent" status. | The sum of the "Distribute" column | “Distribute”. | New Agent | The number of media | in the status “New Agent”that are in "New at Agent" status. | The sum of | column “New Agent”the "New Agent" column. | Seen Agent | The number of media | in the status “Seen Agent”that are in "Seen by Agent" status. | The sum of the "Seen Agent" column | “Seen Agent”. | Error | The number of media that are in | the “Error”. | The sum of the "Error" column | “Error”. | Done | The number of media that are in the "Done" status | “Done”. | The sum of the "Done" column | “Done”
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