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Table of Contents

AcdGroups Data Structure

An ACD Group is represented as a JSON Object as shown in the following example:

Translations Ignore


Code Block
{
            "QueueMusicID4Sec": 10,
            "SupervisorAggregationSkill5ID": null,
            "DistributionAlgorithmID": 3,
            "ServiceLevelSeconds": 20,
            "AgentRedialTimeOnBusy": 0,
            "dtAgentAutoLogoutSchedule": null,
            "PlayAnnouncementToTime": 0,
            "TransferOptionInternal": "AcdGroup.TransferOption.3",
            "CallPrioTransferInternal": 0,
            "StairFunctionValue": 10,
            "CrmUrl": "http://www.google.de?ServiceNumbersName=${ServiceNumbersName}&ServiceNumbersName2=${ServiceNumbersName2}",
            "StartQueueStep": "10",
            "bCallTransferPlayStatusAnnouncements": false,
            "CallRecordingDTMFsOptIn": "1",
            "FaxHeadline": null,
            "bProvideSIPHistoryToCallTransferInternal": false,
            "JTS_ForeignSystemID": null,
            "SIPDisplay": null,
            "bMaximumPositionAnnouncement": false,
            "dtLastCallWarningSent": null,
            "AgentWarningOnNoAvailableWavesIDExternal": null,
            "AutoresponseText": null,
            "MinLoggedInAgentCountSupervisor": 0,
            "AgentWarningOnNoAvailableWavesIDInternal": null,
            "ConversationRecordType": "AcdGroups.RecordFunction.3",
            "WaitingPositionAnnouncementID2": null,
            "dtLastWarningServiceLevelSent": null,
            "SIPDisplayTransferInternal": "alterschalter",
            "LongCallsMinutes": 30,
            "bMinAgentLoggedInWarningCountActive": true,
            "dtLastCall": null,
            "AdditionalPostCallInterval": 0,
            "MinServiceLevel": 0,
            "AgentAutoDailyLogoutScheduleTime": "00:00",
            "SkillTimeFactor": 0,
            "StairFunctionTime": 10,
            "PostVoiceMailInterval": 0,
            "HangUp1Time": 0,
            "bSecondarySkillSortFirst": false,
            "AgentRedialTimeOnRejected": 0,
            "bBackToAgentAfterNumberAnnouncement": false,
            "bCostFreeQueueingBeforeConnect": false,
            "bQueueCanOpenWithNoAgents": true,
            "PlayAnnouncementTo": 0,
            "bAutoLogoutSupEmail": false,
            "AddInfo": "%CALLER_DISPLAY%",
            "bMandatoryTransactionCode": true,
            "GuidedTransferWhisperWavesIDExternal": null,
            "bReplaceCLIPerGroup": false,
            "CurrentServiceLevel": null,
            "MaxMissedCallsNoAnswer": -1,
            "JTS_CreatedByForeignSystem": null,
            "MaxQueueSize": -1,
            "CallMarkersDisplayOption": "AcdGroup.CallMarkersDisplayOption.1",
            "QueueAnnouncementID4": 141,
            "QueueAnnouncementID3": 140,
            "SupervisorAggregationSkill3ID": null,
            "bOverflowSupEMail": false,
            "Name": "Gruppe 1",
            "QueueAnnouncementID5": 138,
            "bProvideSIPHistoryToCallTransferExternal": true,
            "WorkBreakSlotIndicator": 50,
            "bInternalGroup": null,
            "GroupNameWavesID": 1690,
            "bLocalMusicOnRemoteHold": false,
            "LongWaitingTimeAnnouncementID": null,
            "MaxPostCallIntervalTel": 0,
            "MinNotBusyInterval": 0,
            "QueueMusicID3Sec": 10,
            "ServiceNumberID": 99,
            "GroupNumber": null,
            "bMandatoryTransactionCodeAcdEventsType7": true,
            "bMandatoryTransactionCodeAcdEventsType5": true,
            "bMandatoryTransactionCodeAcdEventsType6": true,
            "bMandatoryTransactionCodeAcdEventsType3": true,
            "AcdJunkGroupLockTimesID": 15,
            "bMandatoryTransactionCodeAcdEventsType4": true,
            "OpeningTimesID": null,
            "bMandatoryTransactionCodeAcdEventsType1": true,
            "bMandatoryTransactionCodeAcdEventsType2": true,
            "QueueAnnouncementID2": 139,
            "QueueAnnouncementID1": 142,
            "JTS_FoundInUpdateCycle": null,
            "dtLastModified": "2020-07-03T01:37:21.552",
            "QueueMusicID2Sec": 10,
            "SupervisorAggregationSkill4ID": null,
            "bIncomingCallsContactOverrideFromDialler": false,
            "bAgentAutoDailyLogoutActive": false,
            "bAgentWarningOnNoAvailableExternal": false,
            "bContinueCallOnCallerHangupInternal": false,
            "bAgentAnnounceGroupsNumber": false,
            "MaxQueueCoefficient": -1,
            "FaxID": null,
            "MinPostEventInterval": 0,
            "VoiceMailResendInterval": 0,
            "PrimaryAcdGroupAgentID": null,
            "bExtendedGroupSearch": true,
            "bMaximumTimeAnnouncement": false,
            "TransferOptionExternal": "AcdGroup.TransferOption.3",
            "dtLastCallInterval": 0,
            "bMaximumOneTransactionCodePerCall": true,
            "bAlwaysRecordAgent": false,
            "bSupervisorMonitoring": true,
            "QueueMusicID": 112,
            "bAgentAnnounceCallingParty": false,
            "PlayAnnouncementFromTime": 0,
            "ClientsID": 1,
            "WaitingPositionAnnouncementID": null,
            "bActivateFTPUpload": false,
            "bTimePositionAnnouncement": true,
            "WaitMusicOnTransferID": 112,
            "bAutomaticCallbackForLostQueuedCalls": false,
            "SupervisorAggregationSkill1ID": null,
            "dtAgentAutoLogoutLast": null,
            "bCallerCanDeactivateCallRecordingType4": false,
            "bAutoresponseEnabled": null,
            "bCallerCanDeactivateCallRecordingType1": false,
            "bTimeAnnouncement4": true,
            "Announcement1ID": 138,
            "bTimeAnnouncement5": true,
            "bTimeAnnouncement2": true,
            "ID": 235,
            "bCallMonitoring": true,
            "bTimeAnnouncement3": true,
            "bTimeAnnouncement0": true,
            "bTimeAnnouncement1": true,
            "bOverwriteCRM": true,
            "bReplaceCLIDestination": false,
            "bProvideSIPHistoryToAgentCall": true,
            "WaitingTimeAnnouncementID2": null,
            "bIncomingCallsContactDiallerResultNoTAC": false,
            "bHideFromCallProcessing": false,
            "bTicketResendAfterAgentLogout": false,
            "PlayAnnouncementFrom": 0,
            "MaxMissedCallsRejected": -1,
            "PostCallIntervalOutbound": 0,
            "bAgentAnnounceGroupsName": true,
            "MinAgents": 0,
            "bRoundTimeAnnouncement": true,
            "AdditionalPostCallIntervalTel": 0,
            "bEMailResendAfterAgentLogout": false,
            "SupervisorAggregationSkill2ID": null,
            "CrmUrlWithParameter": null,
            "bAgentWarningOnNoAvailableInternal": false,
            "Announcement2ID": null,
            "HangUp3Time": 0,
            "QueueAcceptCallAfterSeconds": -1,
            "bReverseSkillSort": false,
            "WaitingTimeAnnouncementID": null,
            "AcdJunkGroupsID": 2,
            "bContinueCallOnCallerHangupExternal": false,
            "QueueMusicID1Sec": 10,
            "MaxMissedCallsBusy": -1,
            "MaxTransferRingTimeInternal": 10,
            "bVoiceMailResendAfterAgentLogout": false,
            "LastAgentCallTime": 1440,
            "PostCallAcdEventsInterval": 0,
            "bMergeAnnounce": false,
            "RoutingApplicationsID": null,
            "HolidayListID": null,
            "bDefaultGroup": null,
            "bCallBackResendAfterAgentLogout": false,
            "AcdGroupsType": 0,
            "MinLoggedInAgentCountAcdGroupAggregationID": null,
            "PostCallInterval": 0,
            "dtAgentAutoDailyLogoutLast": null,
            "bStairFunction": false,
            "bSMSResendAfterAgentLogout": false,
            "MaxAgentRingTime": 20,
            "LongWaitingTimeRelations": -1,
            "bNumberPositionAnnouncement": false,
            "bPositionAnnouncement0": false,
            "AgentRedialTimeOnNoAnswer": 0,
            "bPositionAnnouncement1": true,
            "SecondaryDistributionAlgorithmID": 1,
            "SIPDisplayTransferExternal": "$agent_tel",
            "MaxMissedCalls": -1,
            "bFaxResendAfterAgentLogout": false,
            "ConfluenceTextBlocksTagsEmail": "autoresponder,vertrag",
            "DirectServiceNumbersID": 99,
            "MaxQueueTime": -1,
            "MaxPostCallInterval": 0,
            "MinAgentLoggedInWarningCount": 2,
            "MaxTransferRingTimeExternal": 20,
            "QueueMusicID5Sec": 120,
            "bLongCallsEmail": false,
            "GuidedTransferWhisperWavesIDInternal": null,
            "bPositionAnnouncement4": true,
            "bPositionAnnouncement5": true,
            "bPositionAnnouncement2": true,
            "MandatoryTransactionCodeAutomaticEndID": null,
            "OpenCallbackOption": "AcdGroup.OpenCallbackOption.3",
            "QueueOffhookAnnouncementID": null,
            "bPositionAnnouncement3": true,
            "TarifAnnouncementWavesID": null,
            "bCallRedirectionAfterNumberAnnouncement": false
        }
Users Data


Languages Structure

A User Language is represented as a JSON Object as shown in the following example.  :

Translations Ignore


Code Block
 {
            "bTelCallsForwarding	"ISOCode": false,
            "bUseWebMail"de-DE",
	"bASRTTS": true,
            "dtPBXTelephoneStatus": "2020-07-07T06:20:14.558",
            "bUseWebEmail	"bPortalFrontEnd": true,
	"bCreateAllMissingTexts": true,
            "bNotifyWebMail	"bStaticWavesAvailable": nulltrue,
	"ShortText": "Languages.de-DE",
	"ID": 2,
	"ShortISOCode": "de",
	"TTSLanguagesName": "German (Germany)",
	"bDefaultShortISOCodeLanguage": true
}


ServiceNumbers Structure

A ServiceNumber is represented as a JSON Object as shown in the following example:

Translations Ignore


Code Block
{        "BaseNumber": null,
            "OnHoldPendingTransferContractNumber": null,
            "AcdGroupsCallMarkersDisplayOptiondtTo": null,
            "JTS_PBXConnectorUDPAddressEndNumber": "test8s2",
            "dtAcdLoggedIndtReset": "20202022-0806-09T1217T15:1119:47.30812.484+02:00",
            "WallboardNumberColumnsResellerTrafficManagementPoliciesID": 1null,
            "AcdMissedCallCounterNoAnswerRootNumber": 0"49199500",
            "ClonedPbxTelStatusIDName": 0"49199500",
            "IDDescription2": 3null,
            "AgentPINDescription3": "0003"null,
            "PasswordResetURLDescription1": null,
            "TeamsActivityCustomerNumber": "Away"null,
            "ClientAttributesIDTimingNumber3": 3null,
            "JTS_ForeignSystemIDRoutingApplicationsID": null1,
            "DefaultOutboundGroupsIDTimingNumber4": 235null,
            "bAutoLogoffDisabledbCockpitTrafficFlag": false,
            "AcdAdditionalPostCallIntervallParentCustomerNumber": 0null,
            "dtTeamsActivityStartNumber": null"",
            "UIDID": "admin"346,
            "bAutomaticCallAnswerDescription4": falsenull,
            "MaxMissedCallsRejectedName2": -1"49199500",
            "DiallerContactsHistoryIDbAllowPayPhone": null,
            "bUseWebFaxbAllowInternational": truenull,
            "dtLastCallAreaCodesID": "2020-08-09T01:51:26.958"8251,
            "PbxCallID2MaxCallSecondsWavesID": null,
            "StartZoomLevelSupervisorServiceNumberStatusID": 100null,
            "PbxTelStatusIDdtPortalLastChange": 0,{
                "TransactionCodeMandatoryMaximumOnedayOfYear": null77,
                "bUseWebTicketnano": true261779000,
                "bInnovaphonePBXIntegrationActiveMiniClientyear": false2021,
                "AcdLoginCallSecondsmonthValue": 03,
                "PbxCallIDdayOfMonth": null18,
                "dtLastCONNREShour": "2020-07-20T01:55:28.719"14,
                "FirstNameminute": "Skill 10"14,
                "AcdLoginTotalCallssecond": 021,
                "CallRecordingEveryXCallsmonth": 0"MARCH",
                "PauseDurationdayOfWeek": null"THURSDAY",
                "dtLastAcdStatuschronology": "2020-08-09T12:11:47.308",{
            "TransactionCodeMandatoryStatisticsPartAID        "id": null"ISO",
               "JTS_PBXConnectorUDPPort     "calendarType": 40406,
"iso8601"
                 "MaxMissedCallsBusy": -1}
            },
            "dtLastCallEndBillingPositionNumber": "2020-07-20T01:55:25.981"null,
            "bShowCurrentCallsWallboardbInternal": truefalse,
            "LDAPAuthenticationUserOutdialAccountCode": null,
            "dtCreatedUnitPrice4": "2018-01-16T12:08:47.876"null,
            "IPAddressMaskUnitPrice3": null,
            "StartGraphIntervalSupervisorMinutesUnitPrice2": 15null,
            "bDiallerContactsHistoryForceablebActive": true,
            "NextDisconnectIsTransferUnitPrice1": null,
            "SecurityGroupsIDUnitLength3": 5null,
            "AcdTotalCallRecordingsDayBillingContractNumber": 14318null,
            "PWDHashUnitLength2": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B"null,
            "EmailUnitLength4": "robert.graham@jtel.de"null,
            "MaxMissedCallsNoAnswerServiceNumberParams": -1 "<?xml version=\"1.0\" ... XML Data for Service Number Parameters ... ",
            "TeamsAvailabilitybCockpitRepeaterFlag": "Away"false,
            "JTS_CreatedByForeignSystemBillingNumber": null,
            "bProCallStatusSynchronisationbAllowMobile": falsenull,
            "MaximumCallRecordingsDayUnitLength1": null,
            "AgentNameWavesIDbOptionalChecksActive": 1682false,
            "StartShortHangupsSupervisorSecondsDynamicPriorityGroupsID": 5null,
            "LocationsIDBillingCustomerNumber": null,
            "nInnovaphonePBXIntegrationPositionMiniClientBlackListsID": 3null,
            "NamebTarifWavesDisable": "Admin"false,
            "bUseWebSMSClientTrafficManagementPoliciesID": truenull,
            "AcdMissedCallCounterRejectedbCockpitEvnFlag": 0false,
            "TelTempdtBillingLastChange": "49199123456789"null,
            "UsersProfilesIDRoutingTypesID": null0,
            "dtExecutionTimeSystemTrafficManagementPoliciesID": "17:30"null,
            "bUseAcdFreeSeatingWhitelistBillingBillingText": falsenull,
            "TransactionCodeMandatoryAcdGroupsIDTimingNumber1": null,
            "LastCONNRESTimingNumber2": null,
            "varCallDataIDRoutingPlansID": null,
            "MaxChatsPerAgentbPeakService": 1null,
            "bUseWebCallbackbCockpitOriginFlag": truefalse,
            "JTS_ForeignSystemGUIDBillingPK": null,
            "bSalesForceTestOpenCTIUserdtFrom": truenull,
            "dtEarliestRedialTrunkGroupsID": "2020-08-09T12:11:47.309"null,
            "DefaultEMailLanguagesIDnCallsReset": 1null,
            "StartServiceQuotaSupervisorPercentApplySeconds2": 80null,
            "nInnovaphonePBXIntegrationPositionFullClientApplySeconds1": 0null,
            "dtLastMediaEventWhiteListsID": "2020-08-09T01:51:26.958",
null,
             "NickNameApplySeconds4": "AD"null,
            "bChangeAgentStatusAfterWebLogoutbCockpitConferenceFlag": false,
            "Tel2ClientsID": ""1,
            "LimitPageSizeApplySeconds3": 30null,
            "ResellersID": 1
        }


Users Data Structure

A User is represented as a JSON Object as shown in the following example.  

Translations Ignore


Code Block
 {StartTimeSupervisorMinute": 0,
            "bNotifyAutoLogoutbTelCallsForwarding": false,
            "bSOAPSuperuserbUseWebMail": true,
            "dtTeamsAvailabilitydtPBXTelephoneStatus": null"2020-07-07T06:20:14.558",
            "AcdMissedCallCounterBusybUseWebEmail": 0true,
            "bInnovaphonePBXIntegrationActiveFullClientbNotifyWebMail": falsenull,
            "AgentStatusAfterWebLogoutIDBaseNumber": 1null,
            "Tel6OnHoldPendingTransfer": "4917623976938"null,
            "JTS_FoundInUpdateCycleAcdGroupsCallMarkersDisplayOption": null,
            "Tel5JTS_PBXConnectorUDPAddress": "test8s2",
            "Tel4dtAcdLoggedIn": "",
            "dtLastModified": "2020-08-09T0209T12:3311:3447.038308",
            "bActiveWallboardNumberColumns": true1,
            "Tel3AcdMissedCallCounterNoAnswer": ""0,
            "DDIClonedPbxTelStatusID": null0,
            "bExtendedMailClientID": true3,
            "TransactionCodeMandatoryUserDataAgentPIN": null"0003",
            "StartTimeSupervisorHourPasswordResetURL": 0null,
            "dtTelephoneStatusTeamsActivity": "2020-07-20T01:55:28.721Away",
            "MaxMissedCallsClientAttributesID": -13,
            "LastCallStatisticsPartBIDJTS_ForeignSystemID": null,
            "LastTelActiveDefaultOutboundGroupsID": "49199123456789"235,
            "AgentStatusAfterLogoutNoAnswerIDbAutoLogoffDisabled": nullfalse,
            "AcdMaxPostCallIntervallAcdAdditionalPostCallIntervall": 0,
            "TelActivedtTeamsActivity": "49199123456789"null,
            "AgentNumberUID": null"admin",
            "dtPauseStartbAutomaticCallAnswer": nullfalse,
            "ActiveDiallerCampaignsIDMaxMissedCallsRejected": null-1,
            "StartServiceLevelSupervisorSecondsDiallerContactsHistoryID": 20null,
            "DefaultLanguagesIDbUseWebFax": 1true,
            "bCallAlwaysdtLastCall": false"2020-08-09T01:51:26.958",
            "bMultiChannelAgentPbxCallID2": falsenull,
            "TelCallsForwardingStartZoomLevelSupervisor": null100,
            "AcdMissedCallCounterPbxTelStatusID": 0,
            "MaxParallelCallsTransactionCodeMandatoryMaximumOne": null,
            "AgentStatusAfterLogoutBusyIDbUseWebTicket": nulltrue,
            "StatisticsPartBIDbInnovaphonePBXIntegrationActiveMiniClient": 235857false,
            "bSalesForceAutomaticScreenPopAcdLoginCallSeconds": true0,
            "AgentStatusAfterLogoutIDPbxCallID": 1null,
            "AgentStatusAfterLogoutAllIDdtLastCONNRES": null"2020-07-20T01:55:28.719",
            "DepartmentsIDFirstName": "Skill 110",
            "AcdAgentStatusIDAcdLoginTotalCalls": 20,
            "dtPasswordResetURLExpireCallRecordingEveryXCalls": null0,
            "ClientsIDPauseDuration": 1null,
            "bDailyAutologoutActivedtLastAcdStatus": false"2020-08-09T12:11:47.308",
            "bTelFlexibleTransactionCodeMandatoryStatisticsPartAID": falsenull,
            "bPbxTelStatusSetByTelActiveJTS_PBXConnectorUDPPort": false40406,
            "TelMaxMissedCallsBusy": "49199123456789"-1,
            "ResellersIDdtLastCallEnd": 1"2020-07-20T01:55:25.981",
            "TelStatusIDbShowCurrentCallsWallboard": 0true,
            "AgentStatusAfterLogoutRejectedIDLDAPAuthenticationUser": null,
        }
Sv translation
languagede

Table of Contents

Dialler Campaign Data Structure

A Dialler Campaign is represented as a JSON Object as shown in the following example:

Translations Ignore
Code Block
        {"dtCreated": "2018-01-16T12:08:47.876",
            "ContactPreviewTimeIPAddressMask": 5null,
            "nMaxParallelLinesStartGraphIntervalSupervisorMinutes": null15,
            "bCloseContactsOnIncomingCallsMatchCallerIDbDiallerContactsHistoryForceable": true,
            "dtToNextDisconnectIsTransfer": null,
            "LanguagesIDSecurityGroupsID": 25,
            "bCallerIDActiveAcdTotalCallRecordingsDay": false14318,
            "NamePWDHash": "Campaign 1000*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B",
            "BusyTriesInSeriesMaximumEmail": 2"robert.graham@jtel.de",
            "RoutingApplicationsIDMaxMissedCallsNoAnswer": null-1,
            "AutoDiallerAgentConnectedResultCodesIDTeamsAvailability": null"Away",
            "IDJTS_CreatedByForeignSystem": 510null,
            "bActiveCampaignbProCallStatusSynchronisation": truefalse,
            "CallerIDMaximumCallRecordingsDay": null,
            "CrmUrlAgentNameWavesID": null1682,
            "MaxReachedEndResultIDStartShortHangupsSupervisorSeconds": 24915,
            "ForeignSystemIDLocationsID": "1000"null,
            "GDPRAutomaticWavesIDnInnovaphonePBXIntegrationPositionMiniClient": null3,
            "bMasterCampaignName": false"Admin",
            "AcdAgentStatusIDPausebUseWebSMS": nulltrue,
            "OpeningTimesIDAcdMissedCallCounterRejected": null0,
            "PostCallIntervalTelTemp": 10"49199123456789",
            "AutoDiallerIVRConnectedResultCodesIDUsersProfilesID": null,
            "bCloseContactsOnIncomingCallsMatchTACExportCodedtExecutionTime": false"17:30",
            "bQueryExternalSystembUseAcdFreeSeatingWhitelist": false,
            "BusyTriesInSeriesDelaySecondsTransactionCodeMandatoryAcdGroupsID": 30null,
            "dtLastModifiedLastCONNRES": "2019-10-23T01:29:44.125"null,
            "AnsweringMachineWavesIDvarCallDataID": null,
            "AbortExternalSystemResultCodesIDMaxChatsPerAgent": 24951,
            "UserDatabUseWebCallback": "User Data"true,
            "SalesForceStatusJTS_ForeignSystemGUID": null,
            "ServiceNumbersIDbSalesForceTestOpenCTIUser": 6true,
            "AnsweringMachineResultCodesIDdtEarliestRedial": 2493"2020-08-09T12:11:47.309",
            "dtAutoDiallerNextTryDefaultEMailLanguagesID": null1,
            "MaxRingTimeStartServiceQuotaSupervisorPercent": 3080,
            "AcdGroupsIDnInnovaphonePBXIntegrationPositionFullClient": null0,
            "CustomAgentHomeFieldLayoutdtLastMediaEvent": null,
   "2020-08-09T01:51:26.958",
            "bReleaseCampaignNickName": false"AD",
            "DiallerCampaignsTypebChangeAgentStatusAfterWebLogout": nullfalse,
            "bCloseContactsOnIncomingCallsTel2": true"",
            "ContactTriesMaximumLimitPageSize": 330,
            "NotReachedDelayTimeSecondsStartTimeSupervisorMinute": 50,
            "bFoundInSalesForcePassbNotifyAutoLogout": false,
            "IncomingCallsTransactionCodesExportKeysbSOAPSuperuser": nulltrue,
            "HolidayTimesIDdtTeamsAvailability": null,
            "ExternalSystemsQueryURLAcdMissedCallCounterBusy": null0,
            "AcdAgentStatusIDPostCallbInnovaphonePBXIntegrationActiveFullClient": nullfalse,
            "bCloseContactsOnIncomingCallsMatchUserDataAgentStatusAfterWebLogoutID": false1,
            "dtFromTel6": null"4917623976938",
            "bTestCampaignJTS_FoundInUpdateCycle": falsenull,
            "ClientsIDTel5": 1"",
            "AbortOnNoTelNumberResultCodesIDTel4": 2492"",
            "IncomingCallResultCodesIDdtLastModified": 2494
"2020-08-09T02:33:34.038",
           }

Dialler Result Code Data Structure

A Dialler Result Code is represented as a JSON Object as shown in the following example. Note, that the content fields will be returned in the language which is provided when the result codes are queried. 

Translations Ignore
Code Block
 "bActive": true,
             {"Tel3": "",
            "bDoneDDI": truenull,
            "DiallerResultCodesTypesContentbExtendedMailClient": "Done"true,
            "bDelayTransactionCodeMandatoryUserData": falsenull,
            "DiallerCampaignsIDStartTimeSupervisorHour": 5350,
            "DiallerResultCodesTypesShortTextdtTelephoneStatus": "DiallerResultCodesTypes.12020-07-20T01:55:28.721",
            "bAllowDeleteMaxMissedCalls": true-1,
            "ExportKeyLastCallStatisticsPartBID": "ABG"null,
            "ContentLastTelActive": "Appointment made49199123456789",
            "ShortTextAgentStatusAfterLogoutNoAnswerID": "DiallerCampaignsResultCodes.2695"null,
            "bAbortedAcdMaxPostCallIntervall": false0,
            "IDTelActive": 2695"49199123456789",
            "bAgentBoundAgentNumber": null,
            "TimeOffsetdtPauseStart": null,
            "bAppointmentActiveDiallerCampaignsID": falsenull,
            "DiallerResultCodesTypesIDStartServiceLevelSupervisorSeconds": 1
20,
            }

Dialler Contact Data Structure

A Dialler Contact is represented as a JSON Object as shown in the following example:

Translations Ignore
Code Block
{"DefaultLanguagesID": 1,
            "bLastResultMailboxbCallAlways": false,
            "bPhoneNumber3InvalidbMultiChannelAgent": nullfalse,
            "bPhoneNumber4InvalidTelCallsForwarding": null,
            "CompanyAcdMissedCallCounter": null0,
            "ExternalSystemLinkMaxParallelCalls": null,
            "EmailAgentStatusAfterLogoutBusyID": null,
            "LastAcdAgentEndReasonsIDStatisticsPartBID": null235857,
            "AddressbSalesForceAutomaticScreenPop": nulltrue,
            "bPhoneNumber6InvalidAgentStatusAfterLogoutID": null1,
            "PhoneNumber2LastAcdAgentEndReasonsIDAgentStatusAfterLogoutAllID": null,
            "dtNextTryDepartmentsID": null1,
            "bPhoneNumber5InvalidAcdAgentStatusID": null2,
            "bPhoneNumber1InvaliddtPasswordResetURLExpire": null,
            "bPhoneNumber2InvalidClientsID": null1,
            "NamebDailyAutologoutActive": "Mustermann"false,
            "nTriesPhoneNumber5bTelFlexible": 0false,
            "nTriesPhoneNumber4bPbxTelStatusSetByTelActive": 0false,
            "nTriesPhoneNumber6Tel": 0,
            "nPhoneNumber6LastCause49199123456789": null,
            "AccountIBANResellersID": null1,
            "FaxNumberTelStatusID": null0,
            "ManufacturerAgentStatusAfterLogoutRejectedID": null,
            "ID": 214648,
            "nTriesPhoneNumber1": 0,
            "nPhoneNumber3LastCause": null,
            "Client": null,
            "nTriesPhoneNumber3": 0,
            "nTriesPhoneNumber2": 0,
            "PhoneNumber4": null,
            "dtPhoneNumber2LastTry": null,
            "PhoneNumber3": null,
            "SalesForceCampaignMembersID": null,
            "PhoneNumber6": null,
            "PhoneNumber5": null,
            "dtPhoneNumber4LastTry": null,
            "PhoneNumber2": null,
            "nPhoneNumber2LastCause": null,
            "PhoneNumber1": "4919912345678",
            "ReferenceNumber": null,
            "DiallerCampaignsResultCodesID": null,
            "dtPhoneNumber6LastTry": null,
            "City": null,
            "AccountNationalBankCode": null,
            "PhoneNumber4LastAcdAgentEndReasonsID": null,
            "dtLastTry": null,
            "Country": null,
            "nPhoneNumberDelayAppt": null,
            "Region": null,
            "dtExported": null,
            "TimeWindowIndex": null,
            "dtLastModified": "2020-03-28T05:54:56.115",
            "DiallerResultCodesTypesID": null,
            "AccountBIC": null,
            "DiallerNextAction": null,
            "UserData": null,
            "PostalCode": null,
            "Website": null,
            "nPhoneNumber1LastCause": null,
            "DiallerCampaignsID": 517,
            "Salutation": null,
            "bAbortedExternalSystem": false,
            "bAvailableContact": false,
            "dtEndDate": null,
            "dtBeginDate": null,
            "dtImported": "2020-02-25T03:12:39.948",
            "dtFollowUp": null,
            "GetNextContactResult": null,
            "PhoneNumber6LastAcdAgentEndReasonsID": null,
            "nBusyTriesInSeries": 0,
            "PhoneNumber1LastAcdAgentEndReasonsID": null,
            "AccountOwner": null,
            "DiallerNextActionFromCurrentCall": null,
            "bFoundInSalesForcePass": false,
            "Comment": null,
            "dtPhoneNumber1LastTry": null,
            "dtPhoneNumber3LastTry": null,
            "FirstName": "Max",
            "RandomSortOrder": 931431,
            "PhoneNumber5LastAcdAgentEndReasonsID": null,
            "Amount": null,
            "AccountBank": null,
            "FollowUpUsersID": null,
            "Title": null,
            "Service": null,
            "dtPhoneNumber5LastTry": null,
            "ReservedUsersID": null,
            "AccountNumber": null,
            "nPhoneNumber5LastCause": null,
            "nTriesContact": 0,
            "nPhoneNumberLastUsed": null,
            "nPhoneNumber4LastCause": null,
            "Model": null,
            "PhoneNumber3LastAcdAgentEndReasonsID": null,
            "Tag": null
       }



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Status
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titleThis page is only available in English

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Table of Contents

Structure des données AcdGroups

Un groupe ACD est représenté comme un objet JSON, comme le montre l'exemple suivant :

Translations Ignore


Code Block
{ "QueueMusicID4Sec": 10, "SupervisorAggregationSkill5ID": null, "DistributionAlgorithmID": 3, "ServiceLevelSeconds": 20, "AgentRedialTimeOnBusy": 0, "dtAgentAutoLogoutSchedule": null, "PlayAnnouncementToTime": 0, "TransferOptionInternal": "AcdGroup.TransferOption.3", "CallPrioTransferInternal": 0, "StairFunctionValue": 10, "CrmUrl": "http://www.google.de?ServiceNumbersName=${ServiceNumbersName}&ServiceNumbersName2=${ServiceNumbersName2}", "StartQueueStep": "10", "bCallTransferPlayStatusAnnouncements": false, "CallRecordingDTMFsOptIn": "1", "FaxHeadline": null, "bProvideSIPHistoryToCallTransferInternal": false, "JTS_ForeignSystemID": null, "SIPDisplay": null, "bMaximumPositionAnnouncement": false, "dtLastCallWarningSent": null, "AgentWarningOnNoAvailableWavesIDExternal": null, "AutoresponseText": null, "MinLoggedInAgentCountSupervisor": 0, "AgentWarningOnNoAvailableWavesIDInternal": null, "ConversationRecordType": "AcdGroups.RecordFunction.3", "WaitingPositionAnnouncementID2": null, "dtLastWarningServiceLevelSent": null, "SIPDisplayTransferInternal": "alterschalter", "LongCallsMinutes": 30, "bMinAgentLoggedInWarningCountActive": true, "dtLastCall": null, "AdditionalPostCallInterval": 0, "MinServiceLevel": 0, "AgentAutoDailyLogoutScheduleTime": "00:00", "SkillTimeFactor": 0, "StairFunctionTime": 10, "PostVoiceMailInterval": 0, "HangUp1Time": 0, "bSecondarySkillSortFirst": false, "AgentRedialTimeOnRejected": 0, "bBackToAgentAfterNumberAnnouncement": false, "bCostFreeQueueingBeforeConnect": false, "bQueueCanOpenWithNoAgents": true, "PlayAnnouncementTo": 0, "bAutoLogoutSupEmail": false, "AddInfo": "%CALLER_DISPLAY%", "bMandatoryTransactionCode": true, "GuidedTransferWhisperWavesIDExternal": null, "bReplaceCLIPerGroup": false, "CurrentServiceLevel": null, "MaxMissedCallsNoAnswer": -1, "JTS_CreatedByForeignSystem": null, "MaxQueueSize": -1, "CallMarkersDisplayOption": "AcdGroup.CallMarkersDisplayOption.1", "QueueAnnouncementID4": 141, "QueueAnnouncementID3": 140, "SupervisorAggregationSkill3ID": null, "bOverflowSupEMail": false, "Name": "Gruppe 1", "QueueAnnouncementID5": 138, "bProvideSIPHistoryToCallTransferExternal": true, "WorkBreakSlotIndicator": 50, "bInternalGroup": null, "GroupNameWavesID": 1690, "bLocalMusicOnRemoteHold": false, "LongWaitingTimeAnnouncementID": null, "MaxPostCallIntervalTel": 0, "MinNotBusyInterval": 0, "QueueMusicID3Sec": 10, "ServiceNumberID": 99, "GroupNumber": null, "bMandatoryTransactionCodeAcdEventsType7": true, "bMandatoryTransactionCodeAcdEventsType5": true, "bMandatoryTransactionCodeAcdEventsType6": true, "bMandatoryTransactionCodeAcdEventsType3": true, "AcdJunkGroupLockTimesID": 15, "bMandatoryTransactionCodeAcdEventsType4": true, "OpeningTimesID": null, "bMandatoryTransactionCodeAcdEventsType1": true, "bMandatoryTransactionCodeAcdEventsType2": true, "QueueAnnouncementID2": 139, "QueueAnnouncementID1": 142, "JTS_FoundInUpdateCycle": null, "dtLastModified": "2020-07-03T01:37:21.552", "QueueMusicID2Sec": 10, "SupervisorAggregationSkill4ID": null, "bIncomingCallsContactOverrideFromDialler": false, "bAgentAutoDailyLogoutActive": false, "bAgentWarningOnNoAvailableExternal": false, "bContinueCallOnCallerHangupInternal": false, "bAgentAnnounceGroupsNumber": false, "MaxQueueCoefficient": -1, "FaxID": null, "MinPostEventInterval": 0, "VoiceMailResendInterval": 0, "PrimaryAcdGroupAgentID": null, "bExtendedGroupSearch": true, "bMaximumTimeAnnouncement": false, "TransferOptionExternal": "AcdGroup.TransferOption.3", "dtLastCallInterval": 0, "bMaximumOneTransactionCodePerCall": true, "bAlwaysRecordAgent": false, "bSupervisorMonitoring": true, "QueueMusicID": 112, "bAgentAnnounceCallingParty": false, "PlayAnnouncementFromTime": 0, "ClientsID": 1, "WaitingPositionAnnouncementID": null, "bActivateFTPUpload": false, "bTimePositionAnnouncement": true, "WaitMusicOnTransferID": 112, "bAutomaticCallbackForLostQueuedCalls": false, "SupervisorAggregationSkill1ID": null, "dtAgentAutoLogoutLast": null, "bCallerCanDeactivateCallRecordingType4": false, "bAutoresponseEnabled": null, "bCallerCanDeactivateCallRecordingType1": false, "bTimeAnnouncement4": true, "Announcement1ID": 138, "bTimeAnnouncement5": true, "bTimeAnnouncement2": true, "ID": 235, "bCallMonitoring": true, "bTimeAnnouncement3": true, "bTimeAnnouncement0": true, "bTimeAnnouncement1": true, "bOverwriteCRM": true, "bReplaceCLIDestination": false, "bProvideSIPHistoryToAgentCall": true, "WaitingTimeAnnouncementID2": null, "bIncomingCallsContactDiallerResultNoTAC": false, "bHideFromCallProcessing": false, "bTicketResendAfterAgentLogout": false, "PlayAnnouncementFrom": 0, "MaxMissedCallsRejected": -1, "PostCallIntervalOutbound": 0, "bAgentAnnounceGroupsName": true, "MinAgents": 0, "bRoundTimeAnnouncement": true, "AdditionalPostCallIntervalTel": 0, "bEMailResendAfterAgentLogout": false, "SupervisorAggregationSkill2ID": null, "CrmUrlWithParameter": null, "bAgentWarningOnNoAvailableInternal": false, "Announcement2ID": null, "HangUp3Time": 0, "QueueAcceptCallAfterSeconds": -1, "bReverseSkillSort": false, "WaitingTimeAnnouncementID": null, "AcdJunkGroupsID": 2, "bContinueCallOnCallerHangupExternal": false, "QueueMusicID1Sec": 10, "MaxMissedCallsBusy": -1, "MaxTransferRingTimeInternal": 10, "bVoiceMailResendAfterAgentLogout": false, "LastAgentCallTime": 1440, "PostCallAcdEventsInterval": 0, "bMergeAnnounce": false, "RoutingApplicationsID": null, "HolidayListID": null, "bDefaultGroup": null, "bCallBackResendAfterAgentLogout": false, "AcdGroupsType": 0, "MinLoggedInAgentCountAcdGroupAggregationID": null, "PostCallInterval": 0, "dtAgentAutoDailyLogoutLast": null, "bStairFunction": false, "bSMSResendAfterAgentLogout": false, "MaxAgentRingTime": 20, "LongWaitingTimeRelations": -1, "bNumberPositionAnnouncement": false, "bPositionAnnouncement0": false, "AgentRedialTimeOnNoAnswer": 0, "bPositionAnnouncement1": true, "SecondaryDistributionAlgorithmID": 1, "SIPDisplayTransferExternal": "$agent_tel", "MaxMissedCalls": -1, "bFaxResendAfterAgentLogout": false, "ConfluenceTextBlocksTagsEmail": "autoresponder,vertrag", "DirectServiceNumbersID": 99, "MaxQueueTime": -1, "MaxPostCallInterval": 0, "MinAgentLoggedInWarningCount": 2, "MaxTransferRingTimeExternal": 20, "QueueMusicID5Sec": 120, "bLongCallsEmail": false, "GuidedTransferWhisperWavesIDInternal": null, "bPositionAnnouncement4": true, "bPositionAnnouncement5": true, "bPositionAnnouncement2": true, "MandatoryTransactionCodeAutomaticEndID": null, "OpenCallbackOption": "AcdGroup.OpenCallbackOption.3", "QueueOffhookAnnouncementID": null, "bPositionAnnouncement3": true, "TarifAnnouncementWavesID": null, "bCallRedirectionAfterNumberAnnouncement": false }



Structure des données des utilisateurs

Un utilisateur est représenté comme un objet JSON, comme le montre l'exemple suivant.  

Translations Ignore


Code Block
 { "bTelCallsForwarding": false, "bUseWebMail": true, "dtPBXTelephoneStatus": "2020-07-07T06:20:14.558", "bUseWebEmail": true, "bNotifyWebMail": null, "BaseNumber": null, "OnHoldPendingTransfer": null, "AcdGroupsCallMarkersDisplayOption": null, "JTS_PBXConnectorUDPAddress": "test8s2", "dtAcdLoggedIn": "2020-08-09T12:11:47.308", "WallboardNumberColumns": 1, "AcdMissedCallCounterNoAnswer": 0, "ClonedPbxTelStatusID": 0, "ID": 3, "AgentPIN": "0003", "PasswordResetURL": null, "TeamsActivity": "Away", "ClientAttributesID": 3, "JTS_ForeignSystemID": null, "DefaultOutboundGroupsID": 235, "bAutoLogoffDisabled": false, "AcdAdditionalPostCallIntervall": 0, "dtTeamsActivity": null, "UID": "admin", "bAutomaticCallAnswer": false, "MaxMissedCallsRejected": -1, "DiallerContactsHistoryID": null, "bUseWebFax": true, "dtLastCall": "2020-08-09T01:51:26.958", "PbxCallID2": null, "StartZoomLevelSupervisor": 100, "PbxTelStatusID": 0, "TransactionCodeMandatoryMaximumOne": null, "bUseWebTicket": true, "bInnovaphonePBXIntegrationActiveMiniClient": false, "AcdLoginCallSeconds": 0, "PbxCallID": null, "dtLastCONNRES": "2020-07-20T01:55:28.719", "FirstName": "Skill 10", "AcdLoginTotalCalls": 0, "CallRecordingEveryXCalls": 0, "PauseDuration": null, "dtLastAcdStatus": "2020-08-09T12:11:47.308", "TransactionCodeMandatoryStatisticsPartAID": null, "JTS_PBXConnectorUDPPort": 40406, "MaxMissedCallsBusy": -1, "dtLastCallEnd": "2020-07-20T01:55:25.981", "bShowCurrentCallsWallboard": true, "LDAPAuthenticationUser": null, "dtCreated": "2018-01-16T12:08:47.876", "IPAddressMask": null, "StartGraphIntervalSupervisorMinutes": 15, "bDiallerContactsHistoryForceable": true, "NextDisconnectIsTransfer": null, "SecurityGroupsID": 5, "AcdTotalCallRecordingsDay": 14318, "PWDHash": "*8C065AF3EE1FE73A37E41D1BE4FCA9F5651BDC8B", "Email": "robert.graham@jtel.de", "MaxMissedCallsNoAnswer": -1, "TeamsAvailability": "Away", "JTS_CreatedByForeignSystem": null, "bProCallStatusSynchronisation": false, "MaximumCallRecordingsDay": null, "AgentNameWavesID": 1682, "StartShortHangupsSupervisorSeconds": 5, "LocationsID": null, "nInnovaphonePBXIntegrationPositionMiniClient": 3, "Name": "Admin", "bUseWebSMS": true, "AcdMissedCallCounterRejected": 0, "TelTemp": "49199123456789", "UsersProfilesID": null, "dtExecutionTime": "17:30", "bUseAcdFreeSeatingWhitelist": false, "TransactionCodeMandatoryAcdGroupsID": null, "LastCONNRES": null, "varCallDataID": null, "MaxChatsPerAgent": 1, "bUseWebCallback": true, "JTS_ForeignSystemGUID": null, "bSalesForceTestOpenCTIUser": true, "dtEarliestRedial": "2020-08-09T12:11:47.309", "DefaultEMailLanguagesID": 1, "StartServiceQuotaSupervisorPercent": 80, "nInnovaphonePBXIntegrationPositionFullClient": 0, "dtLastMediaEvent": "2020-08-09T01:51:26.958", "NickName": "AD", "bChangeAgentStatusAfterWebLogout": false, "Tel2": "", "LimitPageSize": 30, "StartTimeSupervisorMinute": 0, "bNotifyAutoLogout": false, "bSOAPSuperuser": true, "dtTeamsAvailability": null, "AcdMissedCallCounterBusy": 0, "bInnovaphonePBXIntegrationActiveFullClient": false, "AgentStatusAfterWebLogoutID": 1, "Tel6": "4917623976938", "JTS_FoundInUpdateCycle": null, "Tel5": "", "Tel4": "", "dtLastModified": "2020-08-09T02:33:34.038", "bActive": true, "Tel3": "", "DDI": null, "bExtendedMailClient": true, "TransactionCodeMandatoryUserData": null, "StartTimeSupervisorHour": 0, "dtTelephoneStatus": "2020-07-20T01:55:28.721", "MaxMissedCalls": -1, "LastCallStatisticsPartBID": null, "LastTelActive": "49199123456789", "AgentStatusAfterLogoutNoAnswerID": null, "AcdMaxPostCallIntervall": 0, "TelActive": "49199123456789", "AgentNumber": null, "dtPauseStart": null, "ActiveDiallerCampaignsID": null, "StartServiceLevelSupervisorSeconds": 20, "DefaultLanguagesID": 1, "bCallAlways": false, "bMultiChannelAgent": false, "TelCallsForwarding": null, "AcdMissedCallCounter": 0, "MaxParallelCalls": null, "AgentStatusAfterLogoutBusyID": null, "StatisticsPartBID": 235857, "bSalesForceAutomaticScreenPop": true, "AgentStatusAfterLogoutID": 1, "AgentStatusAfterLogoutAllID": null, "DepartmentsID": 1, "AcdAgentStatusID": 2, "dtPasswordResetURLExpire": null, "ClientsID": 1, "bDailyAutologoutActive": false, "bTelFlexible": false, "bPbxTelStatusSetByTelActive": false, "Tel": "49199123456789", "ResellersID": 1, "TelStatusID": 0, "AgentStatusAfterLogoutRejectedID": null }