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Description
This report contains aggregated data for outbound calls made from the selected dialler campaigns automatically (prview preview mode) or manually (CTI / manual mode) over the time period and granularity chosen.
Selection Criteria
Output Formats
This report is optimised for the following output formats:
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Column
Legend
StatisticsPartO StatisticsPartOoStatisticsPartB StatisticsPartB BbStatisticsPartA StatisticsPartA AaAcdStatisticsPartB | AcdStatisticsLogin (See also |
AcdStatisticsPartB (AcdB )acdb
Desciption| Description | Criteria Used |
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Campaign Times - Start | The time stamp when the current dialler campaign started. |
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Campaign Times - End | The time stamp when the current dialler campaign ended |
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Call Attempts |
The total number of calls | Calls initiated in the current dialler campaign over the selected granularity and within a particular time slice. | SUM( nTriesConnected ) + SUM( nTriesNoAnswer ) + SUM( nTriesBusy ) + SUM( nTriesInvalid ) + SUM( nTriesAborted ) + SUM( nTriesAnsweringMachine ) + SUM( nTriesError ) |
Call Attempts - Connected |
The total number of call | Calls successfully connected to the destination in the current dialler campaign over the time period and granularity chosen. | SUM( nTriesConnected ) |
Call Attempts - No Answer |
The total number of calls initated | Calls initiated in the current dialler campaign over the time period and granularity chosen and that were not successfully connected because the destination did not answer. | SUM( nTriesNoAnswer ) |
Call Attempts - Busy |
The total number of calls initated | Calls initiated in the current dialler campaign over the time period and granularity chosen and that were not successfully connected because the destination was busy. | SUM( nTriesBusy ) |
Call Attempts - Invalid |
The total number of calls initated | Calls initiated in the current dialler campaign over the time |
periode | period and granularity chose and that was not connected because the destination number was either unallocated (unassigned) or the destination rejected the call of the |
destinaion | destination number format is invalid. | SUM( nTriesInvalid ) |
Call Attempts - Aborted |
The total number of call initated | Calls initiated in the current dialler campaign over the time period and granularity chosen and that |
was | were not successfully connected because the outdial was aborted. | SUM( nTriesAborted ) |
Call Attempts - Ans. Machine |
The total number of call initated | Calls where a result code has been captured that is configured in the |
current dialler campaign over the selected granularity and within a particular time slice and was not connected because the destination number was invalid| dialler as an "answering machine". | SUM( nTriesAnsweringMachine ) |
Call Attempts - Error |
The total number of call initated | Calls initiated in the current dialler campaign over the time period and granularity chosen and that were not connected because an error |
occured| occurred. | SUM( nTriesError ) |
| The total number of contact results set to "Done" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsDone ) |
| The total number of contact results set to "Aborted" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsAborted ) |
| The total number of contact results set to "Appointment" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsAppointment ) |
| The total number of contact results set to "Delay" in the current dialler campaign over the time period and granularity chosen. | SUM( nContactsDelayed |
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