The Dialler Real-Time View is used by supervisors and administrators to obtain an overview of the progress in the outbound campaigns, which they supervise. With real-time total values as well as individual values for each campaign, it provides a strong contrast to the reporting by providing real-time data to the controlling members.
Criteria UsedIn Progress Notes from Robert | Campaign | Name of the sub-campaign |
.Where could this be referenced? See also Campaigns
Master Campaign(s) | Name of the master campaign |
See also Campaigns
Where could this be referenced? See also Campaigns |
Group Names (s) | Name of the ACD group which is associated with the master campaign |
. service number of the ACD group which is associated with the master campaign |
.Might be the Group Number, not the service-numberNumber of contacts Contacts configured in all visible sub-campaigns |
.Number of contacts where no Contacts with any result code |
with status Done has been set.Number of contacts Contacts either being called |
.Either the number of ongoing calls in the visible outbound campaigns, or |
the number of contacts at any given moment |
Contacts Done |
Number of contacts successfully reached Contacts with the result code 'done' or 'Abort' since the beginning of the campaign. These contacts will no longer be called by the dialler. |
Might only be the contacts with |
Calls Aborted Total | Calls with the result code |
type Done',. It could also be 'Done' and "Abort", the Calls Aborted Total | Number of calls that could not be reached abort' since the beginning of the campaign |
because the contact numbers were incorrect.When is "abort" set? When: - Number incorrect
- SIP-ERROR
- ???
| Number of calls that could not be reached today. | When is "abort" set? When: - Number incorrect
- SIP-ERROR
- ???
| Calls with the result code 'abort' today. |
Calls Aborted Today % |
(WIP)Number of calls that could not be reached today. | | Calls with the result code 'abort' today divided by all |
Percentage of what? All calls made in that campaign |
in that day?today. Code Block |
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| diallerCampaignsData_sumOfColumn_CallAbortedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Calls Busy Total |
Number of calls that could not be reached Calls with the result code 'busy' since the beginning of the campaign |
because the contact line was busy.Number of calls that could not be reached Calls with the result code 'busy' today because the contact line was busy |
. (WIP)Number of calls that could not be reached today because the contact line was busy. | | Calls with the result code 'busy' today divided by all |
Percentage of what? All calls made in that campaign |
in that day?today Code Block |
---|
| diallerCampaignsData_sumOfColumn_CallBusyToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Calls No Answer Total |
Number of calls Calls that were not answered by the called party since the beginning of the campaign |
.Number of calls Calls that were not answered by the called party today |
. (WIP)Number of calls that were not answered today |
.Percentage of what? All divided by all calls made in that campaign |
in that day?today Code Block |
---|
| diallerCampaignsData_sumOfColumn_CallNoAnswerToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Calls Invalid Total |
Number of calls rejected rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated since the beginning of the campaign |
.Number of calls rejected rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete). This number is cumulated in a day |
. % (WIP)Number of calls that were rejected or the destination number was either unallocated (unassigned) or in an invalid format (address incomplete)% | Calls Invalid today divided by all calls made in that campaign today |
. This number is cumulated in a day |
. Code Block |
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| diallerCampaignsData_sumOfColumn_CallInvalidToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Calls Error Total |
Number of calls Calls that ended with an error code since the beginning of the campaign |
.Code needs to be checked to find out the basis of calculation, only then can the explanation be written correctly Number of calls Calls that ended with an error code today |
.Code needs to be checked to find out the basis of calculation, only then can the explanation be written correctly | (WIP)Number of calls that ended with an error code today |
.Percentage of what? All divided by all calls made in that campaign |
in that day?today Code Block |
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| diallerCampaignsData_sumOfColumn_CallErrorToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Calls Reached Total |
Number of calls Calls that have successfully reached the called party since the beginning of the campaign |
. Number of calls Calls that have successfully reached the called party today |
. (WIP)Number of calls that have successfully reached the called party today. | | Calls reached today divided by all |
Percentage of what? All calls made in that campaign in that day |
? Code Block |
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| diallerCampaignsData_sumOfColumn_CallReachedToday / diallerCampaignsData_sumOfColumn_CallsTotal * 100 |
|
Result Done Total |
Number of result codes set Results set to 'done' since the beginning of the campaign |
where the result code type was 'Done'.Number of today's result codes set where the result code type was 'Done'.Results set to 'done' today |
Result Done Today % |
(WIP)Number of result codes in a day where the contacts were successfully reached. | | Result Done Today divided by all results set in that campaign today Code Block |
---|
| diallerCampaignsData_sumOfColumn_ContactResultDoneToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
|
Percentage of what? All calls made in that campaign in that day?Number of result codes Results set to 'abort' since the beginning of the campaign |
where the contacts could not be reached because the contact numbers were incorrect.'Abort' can be set manually by an agent, and automatically by the dialler. It cant only be when the contact numbers where incorrect!
|
Result Abort Today | Results set to 'abort' today |
This explanation needs to be written after checking the basis of calculationNumber of result codes in a day where the contacts could not be reached because the contact numbers were incorrect. | 'Abort' can be set manually by an agent, and automatically by the dialler. It cant only be when the contact numbers where incorrect! This explanation needs to be written after checking the basis of calculation | Result Abort Today % (WIP) | Number of result codes in a day where the contacts could not be reached because the contact numbers were incorrect. | Percentage of what? All calls made in that campaign in that day? | Result Delay Total | Number of result codes since the beginning of the campaign where a result code of the type 'Delay' has been set. | Result Delay Today | Number of result codes in a day where a result code of the type 'Delay' has been set. | Result Delay Today % (WIP) | Percentage of result codes in a day where a result code of the type 'Delay' has been set. | Percentage of what? All calls made in that campaign in that day? | Result Appointment Total | Number of result codes since the beginning of the campaign where a result code of the type 'Appointment' has been set. | Result Appointment Today | Number of result codes in a day where a result code of the type 'Appointment' has been set. | Result Appointment Today % (WIP) | Number of result codes in a day today where a result code of the type 'Appointment' has been set. | Percentage of what? All calls made in that campaign in that day? | % | Result Abort Today divided by all results set in that campaign today. Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultAbortedToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
|
Result Delay Total | Results set to 'delay' since the beginning of the campaign |
Result Delay Today | Results set to 'delay' today |
Result Delay Today % | Result Delay Today divided by all results set in that campaign today. Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultDelayToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
|
Result Appointment Total | Results set to 'appointment' since the beginning of the campaign |
Result Appointment Today | Results set to 'appointment' today |
Result Appointment Today % | Result Appointment Today divided by all results set in that campaign today
Code Block |
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| diallerCampaignsData_sumOfColumn_ContactResultAppointmentToday / diallerCampaignsData_sumOfColumn_ContactResultTodayTotal * 100 |
|