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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetAgentAnsweredCalls_Group

Criteria Used (see also

...

ACD Groups KPIs (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

All inbound calls

...

routed to the ACD group(s) in which the current agent was logged in and that were successful connected to the him within a particular time slice

...

.

See also Value Reference - CONNRES


Sv translation
languagefr

AcdB - AcdGetAgentAnsweredCalls_Group

Critères utilisés (voir aussi KPI des groupes ACD (AcdB))

Description

acdb.bOutbound = 0

acdb.dtAgentConnect IS NOT NULL

b.CONNRES = 1

Tous les appels entrants acheminés vers le(s) groupe(s) ACD dans le(s)quel(s) l'agent actuel était connecté et qui ont été connectés avec succès à l'agent dans une tranche de temps particulière.

Voir aussi Valeur de référence - CONNRES