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Comment: Content imported from a Scroll Translations translation file.
Sv translation
languageen

AcdB - AcdGetRingingCalls_Group

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) )

acdb.bOutbound = 0

How many time the line of the selected agent rang in the ACD group(s) in which he was logged in within a particular time slice.


Sv translation
languagefr

AcdB - AcdGetRingingCalls_Group

Critères utilisés (voir aussi AcdB - KPI des groupes ACD )

Description

SUM( IF( b.dtCallConnect IS NOT NULL, 1, 0) )

acdb.bOutbound = 0

Combien de fois la ligne de l'agent sélectionné a sonné dans le (s) groupe (s) ACD dans lequel (s) il était connecté dans une tranche de temps particulière.