| Tile | Picture | Reference |
|---|
| Availability % | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line "Servicelevel - ErreichbarkeitAvailability" |
| Service level % | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line "Servicelevel - In Service" |
| Current Availability % | | Supervisor - Echtzeit Werte - Summenzeile "ErreichbarkeitReal time values - Totals line "Availability". |
| Current In Service Calls % | | Supervisor - Echtzeit Werte - Summenzeile Real time values - Totals line "Servicelevel" |
| Waiting Callers | | (Supervisor - Echtzeit Werte - Summenzeile Real time values - Totals line - "Vor Pre Queue") + (Supervisor - Echtzeit Werte - Summenzeile Real time values - Totals line - "In Queue") |
| Max. Wartezeit |  | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Wartezeit Waiting time Max." |
| Agents Total | | Supervisor - Echtzeit Werte - Agenten - Summenzeile - "AngemReal time values - Agents - Totals line - "Loggen in." |
| Agents Free | | Supervisor - Echtzeit Werte - Agenten - Summenzeile Real time values - Agents - Totals line - "FreiFree". |
| Agents Inbound Calls | | Supervisor - Echtzeit Werte - Agenten - Summenzeile Real time values - Agents - Totals line - "Inbound GesprächeCalls". |
| Agents Outbound Calls | | Supervisor - Echtzeit Werte - Agenten - Summenzeile Real time values - Agents - Totals line - "Outbound GesprächeCalls". |
| Agents Post Call | | Supervisor - Echtzeit Werte - Agenten - Summenzeile - "NachbearbeitungReal time values - Agents - Totals line - "Post-Call". |
| Agents E-Mail | | Supervisor - Echtzeit Werte - Agenten - Summenzeile Real time values - Agents - Totals line - "Agenten Agents E-Mail" |
| Agents Pause | | Supervisor - Echtzeit Werte - Agenten - Summenzeile Real time values - Agents - Totals line - "Pause". |
| Work-Break Indicator | | Supervisor - Echtzeit Werte - Agenten - Summenzeile - "PausenampelReal time values - Agents - Totals line - "Work-Break-Indicator" |
| Agents Other | Die Anzahl der angemeldeten Agenten, die keinen Status mit Telefonie haben und nicht in Pause oder manueller Nachbearbeitung sind | The number of logged in agents who do not have a status with telephony and are not on break or manual post-processing. |
| Agents Long Calls | | Supervisor - Echtzeit Werte - Agenten - Summenzeile - "LangtelefoniererReal time values - Agents - Totals line - "Long call". |
| Enquiry Calls | Die | Gesamtzahl der Rückfragen (Gespräche, in welchen der Agent mit einem Ziel gesprochen hat, jedoch nicht weitergeleitet hat) für alle Gespräche in den angezeigten ACD GruppeThe total number of callbacks (calls in which the agent spoke to a destination but did not transfer) for all calls in the displayed ACD group.. |
| Incoming Control | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Anrufe Calls - KontrolleControl". |
| Current Pre Queue Calls | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe vor QueueCurrent Pre Queue Calls" |
| Current Pre Queue Calls Calls (*) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe vor Queue Current Pre Queue Calls (*)" |
| Current Pre Queue Calls (o) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe vor Queue Current Pre Queue Calls (o)" |
| Current In Queue Calls | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe in QueueCurrent In Queue Calls" |
| Current In Queue Calls (*) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe in Queue Current In Queue Calls (*)" |
| Current In Queue Calls (o) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe in Queue Current In Queue Calls (o)" |
| Current Calls | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. AnrufeCurrent Calls" |
| Current Calls (*) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe Current Calls (*)" |
| Current Calls (o) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Akt. Anrufe Current Calls (o)" |
| Total Calls | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Anrufe GesamtCalls Total". |
| Total Outbound | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Outbound GesamtTotal". |
| Total Calls Agents | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Anrufe AgentenAgents |
| Gesamt AgentenanrufeAgent Calls |  | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "AgentenanrufeAgent Calls" |
| Total Agent Calls (↑) | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Agentenanrufe nach Agent Calls By Skill - Upskill (↑)" |
| Total Agent Calls (•) | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Agentenanrufe nach Agent Calls By Skill - Gleicher Equal Skill (•)" |
| Total Agent Calls (↓) | | Supervisor - Tagesstatistik Daily Statistics - Summenzeile Totals line - "Agentenanrufe nach Agent Calls by Skill - Downskill (↓)" |
| Current Agent Calls (↑•↓) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "AgentenanrufeAgent Calls" |
| Current Agent Calls (↑) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Agentenanrufe Agent Calls (↑)". |
| Current Agent Calls (•) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Agentenanrufe Agent Calls (•)". |
| Current Agent Calls (↓) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Agentenanrufe Agent Calls (↓)". |
| Current Agent Calls (*) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Agentenanrufe Agent Calls (*)" |
| Current Agent Calls (o) | | Supervisor - Echtzeitstatistik Realtime Statistics - Summenzeile Totals line - "Agentenanrufe Agent Calls (o)" |
| Total Calls In Service | | Anzahl der Anrufe, die in Service waren mit Nutzung der Einstellung Servicelevel Number of calls that were in service using the service level (s) der setting of the ACD Gruppengroups. |
| PostCall Duration Ø | | The average of the post call duration among all the groups |
