Table of Contents |
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DescriptionCe rapport contient des données - présentées individuellement par agent - pour les appels entrants et sortants des agents sélectionnés sur la période choisie. Ce rapport est optimisé pour les formats de sortie suivants : Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Status |
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subtle | true |
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colour | Blue |
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title | HTML |
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ColonnesLes colonnes suivantes sont fournies. LégendeAppels ACD - Total Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCalls_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetACDCalls_Agent |
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scrollPageId | 2D881E6B017831DD03AB12E43A1E56CA |
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Appels ACD - Pris Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTakenCalls_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetACDTakenCalls_Agent |
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scrollPageId | 2D881E6B017831DE8CE643730FF4CB0A |
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Appels ACD - Ø Durée Include+ |
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scrollPageId | 2D881E6B017831E29E18AE7A14816756 |
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Appels ACD - Durée Totale Include+ |
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Appels sortants ACD - Total Include+ |
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Appels externes de l'ACD - Pris Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialTakenCalls_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetACDOutdialTakenCalls_Agent |
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scrollPageId | 2D881E6B017831E4E9752970344A2D3E |
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Appels sortants ACD - Ø Durée Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCallsDurationAvg_Agent |
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Appels externes de l'ACD - Durée totale Include+ |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDuration_Agent |
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scrollPageId | 2D881E6B017831E5DAC668317C54C5BB |
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Appels Transfert ACD - Total Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCalls_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCalls_Agent |
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scrollPageId | 2D881E6B017831E7B29559B352A8EC2F |
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Appels Transfert ACD - Pris Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentTakenCalls_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetACDTransferAgentTakenCalls_Agent |
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Appels Transfert ACD - Ø Durée Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDurationAvg_Agent |
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Appels Transfert ACD - Durée totale Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDuration_Agent |
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scrollPageId | 2D881E6B017831F410F045CF4E68EB93 |
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Après Appels ACD - Total Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCalls_Agent |
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scrollPageId | 2D881E6B017831F7518DF9900D99B0E9 |
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Après Appels ACD - Pris Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostTakenCalls_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetPostTakenCalls_Agent |
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scrollPageId | 2D881E6B017831F897577C0C246A0138 |
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Après Appels ACD - Ø Durée Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDurationAvg_Agent |
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spaceKey | JPW | scrollEditorDisplayTitle | B - AcdGetPostCallDurationAvg_Agent |
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scrollPageId | 2D881E6B017831FFA21991B52460FA00 |
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Après Appels ACD - Durée totale Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDuration_Agent |
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Table of Contents |
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