| Table of Contents |
|---|
| maxLevel | 2 |
|---|
| outline | true |
|---|
| type | flat |
|---|
|
DescriptionThis report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen. Selection| Parameter | Explanation | Release |
|---|
| Outbound Destinations to Exclude | A comma separated list of destinations can be provided to the report, to exclude certain outbound destinations from the "outbound" columns provided below. If not specified, the report includes all outbound calls. If provided, the report excludes all destinations which start with any of the provided values in the comma separated parameter. For example: - 49894614950 ← would exclude all calls made to jtel GmbH, Munich
- 49,41,43 ← would exclude all calls made to destinations in Germany, Switzerland and Austria
| | Status |
|---|
| colour | Blue |
|---|
| title | From Release 3.26 |
|---|
|
|
ColumnsThe following columns are provided. LegendACD Calls - Total| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831DD03AB12E43A1E56CA |
|---|
|
ACD Calls - Taken| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTakenCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDTakenCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831DE8CE643730FF4CB0A |
|---|
|
ACD Calls - Ø Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCallsDurationAvg_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDCallsDurationAvg_Agent |
|---|
| scrollPageId | 2D881E6B017831E29E18AE7A14816756 |
|---|
|
ACD Calls - Total Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCallsDuration_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDCallsDuration_Agent |
|---|
| scrollPageId | 2D881E6B017831E06DEE648C72E366CE |
|---|
|
ACD Outdial Calls - Total| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDOutdialCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831E3BB89DF63728AD4FC |
|---|
|
ACD Outdial Calls - Taken| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialTakenCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDOutdialTakenCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831E4E9752970344A2D3E |
|---|
|
ACD Outdial Calls - Ø Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCallsDurationAvg_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDurationAvg_Agent |
|---|
| scrollPageId | 2D881E6B017831E6D54D319B7853A2B4 |
|---|
|
ACD Outdial Calls - Total Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDOutdialCallsDuration_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDuration_Agent |
|---|
| scrollPageId | 2D881E6B017831E5DAC668317C54C5BB |
|---|
|
ACD Transfer Calls - Total| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831E7B29559B352A8EC2F |
|---|
|
ACD Transfer Calls - Taken| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentTakenCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentTakenCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831F31192CC5E6A626C3E |
|---|
|
ACD Transfer Calls - Ø Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDurationAvg_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCallsDurationAvg_Agent |
|---|
| scrollPageId | 2D881E6B017831F57BFB621144EDDB17 |
|---|
|
ACD Transfer Calls - Total Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCallsDuration_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCallsDuration_Agent |
|---|
| scrollPageId | 2D881E6B017831F410F045CF4E68EB93 |
|---|
|
ACD Post Calls - Total| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetPostCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831F7518DF9900D99B0E9 |
|---|
|
ACD Post Calls - Taken| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostTakenCalls_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetPostTakenCalls_Agent |
|---|
| scrollPageId | 2D881E6B017831F897577C0C246A0138 |
|---|
|
ACD Post Calls - Ø Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDurationAvg_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetPostCallDurationAvg_Agent |
|---|
| scrollPageId | 2D881E6B017831FFA21991B52460FA00 |
|---|
|
ACD Post Calls - Total Duration| Include+ |
|---|
| scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDuration_Agent |
|---|
| spaceKey | JPW |
|---|
| scrollEditorDisplayTitle | B - AcdGetPostCallDuration_Agent |
|---|
| scrollPageId | 2D881E6B017831FBA76EBB920C0A43ED |
|---|
|
| Table of Contents |
|---|
| maxLevel | 2 |
|---|
| outline | true |
|---|
| type | flat |
|---|
|
| 