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maxLevel | 2 |
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outline | true |
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type | flat |
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DescriptionThis report contains aggregated data for inbound and outbound calls to the selected service numbers over the time period and granularity chosen. Data is grouped per selected IVR statistics markers then per granularity and not presented individually per IVR statistics marker or per service number. This report is optimised for the following output formats: Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Status |
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subtle | true |
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colour | Blue |
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title | HTML |
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ColumnsThe following columns are provided. LegendCallsAcdGetIvrStatisticsMarkers_CountCalls Criteria Used | Description |
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COUNT( a.ID ) | Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice. |
ConnectedAcdGetIvrStatisticsMarkers_CountCallsAgents Criteria Used | Description |
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COUNT( DISTINCT( a.ID ) ) acdb.dtAgentConnect IS NOT NULL | Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice and which were successfully connected to the destination. |
PercentThis column is calculated as follows: |
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Connected * 100 / Calls |
Call MarkerAcdGetIvrStatisticsMarkers_Count Criteria Used | Description |
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COUNT( ivr.ID ) | Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice. |
PercentThis column is calculated as follows: |
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Call Marker * 100 / Calls |
0 - 9AcdGetIvrStatisticsMarkers_RatingValue Criteria Used | Description |
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COUNT( ivr.ID ) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice, which went through a statistics marker of type <IvrStatisticsMarkersID> and where the caller has given a rating between 0 and 9. 0 and 9 included. |
MinimumAcdGetIvrStatisticsMarkers_RatingMin Criteria Used | Description |
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MIN( ivr.Rating) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Minimum rating given by the caller to the IVR statistics marker of type <IvrStatisticsMarkersID>. |
MaximumAcdGetIvrStatisticsMarkers_RatingMax Criteria Used | Description |
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MAX( ivr.Rating) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Maximum rating given by the caller to the IVR statistics marker of type <IvrStatisticsMarkersID>. |
TotalAcdGetIvrStatisticsMarkers_RatingTotal Criteria Used | Description |
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SUM( ivr.Rating) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Total rating given by the caller to the IVR statistics marker of type <IvrStatisticsMarkersID>. |
AverageThis column is calculated as follows: |
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Total * 100 / Call Marker |
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maxLevel | 2 |
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outline | true |
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type | flat |
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