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BeschreibungDieser Bericht enthält aggregierte Daten für eingehende und ausgehende Anrufe an die ausgewählten Dienstnummern über den gewählten Zeitraum und die gewählte Granularität. Die Daten werden nach ausgewählten IVR-Statistikmarkern und dann nach Granularität gruppiert und nicht einzeln pro IVR-Statistikmarker oder pro Servicenummer dargestellt. This report is optimised for the following output formats: Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Status |
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subtle | true |
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colour | Blue |
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title | HTML |
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ColumnsThe following columns are provided. LegendCallsAcdGetIvrStatisticsMarkers_CountCalls Criteria Used | Description |
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COUNT( a.ID ) | Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice. |
ConnectedAcdGetIvrStatisticsMarkers_CountCallsAgents Criteria Used | Description |
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COUNT( DISTINCT( a.ID ) ) acdb.dtAgentConnect IS NOT NULL | Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice and which were successfully connected to the destination. |
PercentThis column is calculated as follows: |
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Connected * 100 / Calls |
Call MarkerAcdGetIvrStatisticsMarkers_Count Criteria Used | Description |
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COUNT( ivr.ID ) | Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice. |
PercentThis column is calculated as follows: |
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Call Marker * 100 / Calls |
0 - 9AcdGetIvrStatisticsMarkers_RatingValue Criteria Used | Description |
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COUNT( ivr.ID ) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Total number of inbound and outbound calls made via the selected service number(s) within a particular time slice, which went through a statistics marker of type <IvrStatisticsMarkersID> and where the caller has given a rating between 0 and 9. 0 and 9 included. |
MinimumAcdGetIvrStatisticsMarkers_RatingMin Criteria Used | Description |
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MIN( ivr.Rating) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Minimum rating given by the caller to the IVR statistics marker of type <IvrStatisticsMarkersID>. |
MaximumAcdGetIvrStatisticsMarkers_RatingMax Criteria Used | Description |
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MAX( ivr.Rating) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Maximum rating given by the caller to the IVR statistics marker of type <IvrStatisticsMarkersID>. |
TotalAcdGetIvrStatisticsMarkers_RatingTotal Criteria Used | Description |
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SUM( ivr.Rating) ivr.IVRStatisticsMarkersID = <IvrStatisticsMarkersID>
| Total rating given by the caller to the IVR statistics marker of type <IvrStatisticsMarkersID>. |
AverageThis column is calculated as follows: |
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Total * 100 / Call Marker |
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