Table of Contents |
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maxLevel | 2 |
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outline | true |
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type | flat |
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DescriptionThis report contains data - presented individually per agent - for inbound calls to, and outbound calls from the selected agents over the time period chosen. This report is optimised for the following output formats: Status |
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subtle | true |
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colour | Red |
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title | PDF |
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Status |
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subtle | true |
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colour | Blue |
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title | HTML |
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ColumnsThe following columns are provided. LegendACD Calls - Total Include+ |
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scrollEditorDisplayTitle | B - AcdGetACDCalls_Agent |
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scrollPageId | 2D881E6B017831DD03AB12E43A1E56CA |
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ACD Calls - Taken Include+ |
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scrollEditorDisplayTitle | B - AcdGetACDTakenCalls_Agent |
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ACD Calls - Ø Duration Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDCallsDurationAvg_Agent |
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scrollEditorDisplayTitle | B - AcdGetACDCallsDurationAvg_Agent |
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ACD Calls - Total Duration Include+ |
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scrollEditorDisplayTitle | B - AcdGetACDCallsDuration_Agent |
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scrollPageId | 2D881E6B017831E06DEE648C72E366CE |
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ACD Outdial Calls - Total Include+ |
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scrollEditorDisplayTitle | B - AcdGetACDOutdialCalls_Agent |
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ACD Outdial Calls - Taken Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetACDOutdialTakenCalls_Agent |
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ACD Outdial Calls - Ø Duration Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDurationAvg_Agent |
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ACD Outdial Calls - Total Duration Include+ |
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scrollEditorDisplayTitle | B - AcdGetACDOutdialCallsDuration_Agent |
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scrollPageId | 2D881E6B017831E5DAC668317C54C5BB |
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ACD Transfer Calls - Total Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetACDTransferAgentCalls_Agent |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCalls_Agent |
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scrollPageId | 2D881E6B017831E7B29559B352A8EC2F |
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ACD Transfer Calls - Taken Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetACDTransferAgentTakenCalls_Agent |
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ACD Transfer Calls - Ø Duration Include+ |
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scrollEditorDisplayTitle | B - AcdGetACDTransferAgentCallsDurationAvg_Agent |
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ACD Transfer Calls - Total Duration Include+ |
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ACD Post Calls - Total Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetPostCalls_Agent |
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ACD Post Calls - Taken Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetPostTakenCalls_Agent |
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ACD Post Calls - Ø Duration Include+ |
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spaceKey | JPW |
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scrollEditorDisplayTitle | B - AcdGetPostCallDurationAvg_Agent |
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scrollPageId | 2D881E6B017831FFA21991B52460FA00 |
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ACD Post Calls - Total Duration Include+ |
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scrollEditorUrl | https://wiki.jtel.de/display/JPW/B+-+AcdGetPostCallDuration_Agent |
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spaceKey | JPW |
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scrollPageId | 2D881E6B017831FBA76EBB920C0A43ED |
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Table of Contents |
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maxLevel | 2 |
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type | flat |
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