Description
This report shows individual inbound calls in ACD groups. You can see to which agents calls were routed, and with what result. The connection times are shown.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
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Columns
The following columns are provided.
Legend
Table | Alias |
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StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
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