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Description
This report contains aggregated data for inbound calls to the selected ACD groups over the time period and granularity chosen. Data is aggregated over the selected ACD groups and, and not presented individually per group. The output data are cumulated per group then time slice.
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cumulated per time slice over selected groups and service numbers within a particular time slice.
Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
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Columns
The following columns are provided.
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Table | Alias |
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StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
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