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Description
This report indicates how many inbound calls were routed through the selected ACD groups and how much time each selected transaction code (TAC) was set in a particular time slice. It additionaly indicates additionally indicates the ratio amount of time each TAC was set and the total calls answered. This report can display up to 7 transaction codes while ACD Transaction Code Report 2 can display up to 20 transaction codes.
See also
Selection Criteria
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Sample Execution (Input) → Sample Report (Output)
This report is optimised for the following output formats:
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Sample Report (Output)
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Column
Legend
Table | Alias |
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StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
| AcdStatisticsLogin (See also Table Reference - AcdStatisticsLogin) | login |
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