changes.mady.by.user jtel Support
Saved on 2021-03-16
Saved on 2021-04-26
Criteria Used (see also ACD Group Service Number KPIs)
Description
bOutbound = 0
b.CONNRES = 1
b.PostCallInterval > 0
The PostCallInterval from StatisticsPartB for all calls connected to agents for which post call work was performed (PostCallInterval > 0).
See also Value Refence - CONNRES.
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