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Table | Alias |
|---|---|
StatisticsPartO (See also Table Reference - StatisticsPartO ) | o |
StatisticsPartB (See also Table Reference - StatisticsPartB (B) ) | b |
StatisticsPartA (See also Table Reference - StatisticsPartA (A) ) | a |
AcdStatisticsPartB (See also Table Reference - AcdStatisticsPartB (AcdB) ) | acdb |
| Name | Desciption | Criteria Used |
|---|---|---|
Agents - Agent | Name of the selected Agent | |
Sessions - Session | Name of the browser session where the agent was logged in | |
Date / Time - Login | The time stamp when the current agent logged into the browser session | |
Date / Time - Logout | The time stamp when the current agent logged out from the browser session | |
Counter - Connected | The total number of call successfully connected to the current agent in the current session over the time period chosen |
Duration - Login Duration | The total login time duration of the current agent in the current browser session | |
Duration - Inbound Calls | The total duration of inbound calls answered by the current agent in the current browser session. | |
Duration - Available | How long the current agent was available for inbound calls in the current browser session. | |
Duration - Not Available | How long the current agent was not available for inbound calls in the current browser session. |
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