changes.mady.by.user jtel Support
Saved on 2021-03-09
Saved on 2021-03-16
Criteria Used (see also AcdB - ACD Groups Group Service Number KPIs)
Description
bOutbound = 0
b.CONNRES = 1
b.PostCallInterval > 0
The PostCallInterval from StatisticsPartB for all calls connected to agents for which post call work was performed (PostCallInterval > 0).
See also Value Refence - CONNRES.
...