IntroductionThe Mini Client offers many of the same functions that the Agent Home provides, however in a far smaller format. The mini client is suitable, for example, to be docked on the frame of the screen, either in a browser or in form of a windows application provided by the system administrator you can install. Moreover, the Mini Client can be used much easier with mobile devices than the standard ACD Client. Furthermore, the Mini Client is particularly suitable to be embedded in applications from third-party providers, mostly as a browser-tab. Access and Login to the Mini ClientThe Mini Client is called via a separate URL which can easily be called via your normal Login-URL for the ACD portal.
Example of the URL to call the ACD portal Code Block |
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| http://myServer/mySystem/CarrierPortal/login/myResellerUID/myClientUID |
thus the following URL results to call the ACD Mini Client: Code Block |
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http://myServer/mySystem/CarrierPortal/mclogin/myResellerUID/myClientUID |
Login to the Mini ClientTo login to the Mini Client, you need the same login data you use for the normal portal. Agent Status and Telephone Number
In the upper part of the Mini Client you see the current Agent Status as well as the active phone number. With a click on the respective status (coloured squares) or the phone number (1, 2, 3...) you can change the status or the phone number. Inbound Status
In the area Inbound-Status you see the following data: Current Calls | Number of current calls regarding all ACD groups you are a member of. | Logged-In | Number of logged in agents regarding all ACD Groups you are a member of. | In Queue | Number of calls currently in queue regarding all ACD groups you are a member of. | Pause | The number of logged in agents currently in pause regarding all ACD groups you are a member of.calls fof "a | Total Calls Inbound | The total number of inbound calls made to ACD groups regarding all ACD groups you are a member of. | Busy | The number of logged in agents currently involved in a conversation regarding all ACD groups you are a member of. | Availability | Availability in the The percentage of all calls Made to ACD groups accepted in relation to the calls offered regarding all ACD groups you are a member of. See also: | In Service | The percentage amount of all calls accepted within a specified amount of time regarding all ACD groups you are a member of. See also: This parameter determines the maximum time which should elapse between calls entering the system and being answered by agents.This value is used to calculate the service level percentages in the acd group. For example, if 20 seconds is configured here, a call is in service if an agent answers within 20 seconds of it entering the system. | Total | Total number of calls on the current day regarding all ACD groups you are a member of. |
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scrollEditorUrl | /display/JPW/Editing+groups+and+creating+rules |
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scrollEditorDisplayTitle | Editing groups and creating rules |
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scrollPageId | 0A2A80040170E36C2783A2535C7BED44 |
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| Pause / Current Status Duration | The duration of pause or other agent statuses | Total Calls Outbound | All outbound calls made by agents regarding all ACD groups you are a member of. | Calls Per Hour | All outbound calls made by you within one hour Warning |
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This value resets upon changing your agent status "Logged off" |
| Dialler Total Success | The total amount of dialler calls finished with a result code of the type "Done" |
AgentsImage Added In this In the Agent area you see a table of all the agents. It contains the following columns: Column | Explanation | Agents | Display of agent name and agent number | TAv | Teams availability | TAct | Teams activity | S | Status of the agent | Tel | Telephone status of the agent | Av | Availability of the agent Green = Free Red = Busy Yellow = Ringing Orange = Transaction code popup open Comment robert = NACHSTELLEN dann zu ende schreiben | Groups | Name and in brackets the number of the ACD group | A | The number of logged in agents. | F | The number of free agents. | V | Availability of the group. Green = Agents in group available, Red = No Agents available. |
Groups
In the Groups ("Gruppen") section Group section, you will see a table of all groups. The It contains the following columns exist: Column | Explanation | L | Login and logout function | GroupsName | and in brackets number of the ACD group.Group names and numbers | A | Number of logged on agents.Logged in agents | F | Number of free Free agents | . | VAv | Availability of the group. Green = agents available in group, Red = no agents available. |
Call ControlImage RemovedImage Added During a conversation, with the call control you can carry out the same functions as in Agent Home. With the tabs you can choose agents, groups, PBX Users as well as numbers and synonyms as a redirection destination. With the tab TAC you can set transaction codes. Please refer to Agent Home for more details on individual functions.
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